Senior Lead, Digital Success & Operations, Events Technology Platform

What you'll do

• Define, prioritize, and maintain a forward-looking roadmap for webinar technology based on business needs and market trends.
• Manage enterprise vendor relationships including contract negotiations, licensing strategy, SLA governance, and security compliance.
• Synthesize global marketing requirements to influence vendor product engineering and secure early access to beta programs.
• Establish and track platform KPIs such as uptime and stream quality to inform product direction.
• Develop and execute strategies to drive internal adoption of standard processes across global marketing and sales teams.
• Ensure all platforms comply with global data privacy regulations, security standards, and opt-in requirements.
• Manage daily operations including role permissions, event intake processes, and escalation paths for technical issues.

What we're looking for

• 8+ years of experience in digital product management, program management, product operations, or a related field.
• Proven ability to own a product roadmap including prioritization, stakeholder alignment, and translating business needs into technical requirements.
• Experience managing enterprise SaaS vendor relationships, including contract negotiations, licensing models, renewals, and SLA governance.
• Exceptional stakeholder management skills to bridge the gap between non-technical business stakeholders and engineering or vendor teams.
• Working familiarity with AI and machine learning concepts as applied to marketing technology.
• Strong understanding of enterprise event technology platforms and their integrations into the broader martech ecosystem.
• Experience defining and tracking digital engagement and product adoption KPIs to provide actionable recommendations.
• Excellent written and verbal communication skills for presenting roadmaps and strategic recommendations to senior leadership.