Computer Support Analyst

Leidos

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Reston, VAChantilly, VAWashington, DC
Salary: $65,650–$118,675 / yr
Employment: Full-time
Posted: 11 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $116k

This role $92k

$56k $158k

below market most similar roles pay here above market

This role pays less than 88% of similar roles. Most pay $99,450–$132,235 — the blue band above. At the midpoint, this role pays about $92k versus about $116k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 426 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 344 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Computer Support Analyst

Role Posting Log in to save

JOB TITLE: Computer Support Analyst The Computer Support Analyst joins the Security and Engineering Programs team to support the Center for Information Systems Security program. This role involves integrating new COTS and GOTS systems, including network equipment, servers, and workstations, into production environments to ensure mission readiness. Daily responsibilities include managing change controls within a configuration management database, developing technical solutions for complex user and network issues, and auditing systems via a Network Monitoring System to remediate incidents. The successful candidate will utilize Windows Server administration tools like Active Directory, WSUS, and Group Policy, alongside Windows 11 and Dell hardware troubleshooting. Required skills include Tier 2 and Tier 3 help desk support, datacenter physical and logical troubleshooting, and experience with ticketing systems like Remedy or ServiceNOW to maintain a high-functioning network operations center.

Skills

Windows Server Active Directory Group Policy WSUS PowerShell Windows 11 Cisco Juniper ServiceNow Remedy Solarwinds PRTG OpManager Virtualization RAID Fiber Ethernet Cybersecurity Incident Response CMDB

What you'll do

Integrate new COTS/GOTS systems including network equipment, servers, and workstations into the production environment.
Manage change controls for documentation within the configuration management database and perform corrective actions.
Resolve complex technical issues involving users, computers, servers, networks, appliances, and applications.
Record and update technical solutions consistently within the knowledge database and ticketing system.
Review Network Monitoring System data and proactively audit systems to ensure they meet program requirements.
Assess risks and remediate incidents based on historical data and system audits.
Analyze issues within the assigned area of responsibility and carry out remediation processes.

What we're looking for

Must have a BS degree with 2–4 years of experience, a Master's with less than 2 years, or a High School diploma with 6+ years of experience.
Must possess a final Top Secret clearance.
Must have team leadership experience.
Must have experience with Windows Server administration tools such as WSUS, Group Policy, Active Directory, and RDP.
Must have experience with Windows 11 and Windows Server 2022/2025 troubleshooting.
Must have experience with GOTS/COTS application installation, configuration, and troubleshooting.
Must have experience with Dell hardware installation, configuration, and troubleshooting.
Must have experience with Tier 2 Help Desk support (75%) and Tier 3 support (25%).

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