below marketmost similar roles pay hereabove market
This role pays less than
99%
of similar roles. Most pay
$113,677–$196,937
— the blue band above.
At the midpoint, this role pays about
$72k
versus about
$155k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1161 open roles
on FindRole.
Listed pay typically runs
$124,397–$153,102
across 1008 roles with salary data.
JOB TITLE: Desktop Support
The Desktop Support Supervisor joins the ARMA team to provide systems administrative support across multiple Department of War networks and enclaves. Working with minimal supervision, this role involves managing services on-premise hardware, performing regular software updates, and executing installation, repair, and preventative maintenance for laptops, desktops, and Zero Clients. The position requires providing technical troubleshooting to Tier 1 and Tier 2 support teams while implementing system management tactics, techniques, and procedures. Key technical competencies include Active Directory, System Center Configuration Manager, Exchange, Information Security, File Shares, PKI, and virus protection. Candidates must also possess knowledge of networking fundamentals, VDI, and Windows 11 Desktops. The role specifically addresses DoW Configuration Management, Information Assurance, and Systems Lifecycle Management processes to ensure secure and efficient enterprise operations.
Perform installation, repair, and preventative maintenance on laptops, desktops, and Zero Clients.
Provide technical support and troubleshooting for Tier 1 and Tier 2 support teams.
Manage services using on-premise hardware and perform regular hardware and software updates.
Administer systems including Active Directory, SCCM, Exchange, File Shares, and PKI.
Implement system management tactics, techniques, and procedures (TTP).
Maintain and update lifecycle documentation and sustainment records.
Provide technical support for enterprise components and Department of War networks.
Manage information security measures and virus protection.
What we're looking for
Must be a US Citizen.
Must currently possess an active Top Secret/SCI security clearance.
Must hold a Security+ CE Certification for DoD 8570.01 compliance.
Must have a High School Diploma with 3 years of experience, an Associate degree with 4 years, or a Bachelor's degree with 2 years.
Must have 2+ years of experience in at least three of the following: VDI, Active Directory, SCCM, Exchange, Information Security, or Desktop applications.
Must have 2+ years of experience configuring, troubleshooting, and maintaining Windows 11 Desktops.
Must have knowledge of networking fundamentals and experience with DoW Configuration Management, Information Assurance, and Systems Lifecycle Management.
Must be able to support a 24x7x365 work schedule and travel as required (preferred).
Active Directory
Microsoft Windows
Linux
Networking
Routers
MS Office
Computer Hardware
Databases
System Security
ITIL
NIPRNet
SIPRNet
JWICS
SAP/SAR
Patching
Workstation Troubleshooting
Microsoft Windows
Virtual Desktop Infrastructure (VDI)
Citrix
SCCM
SMS
Windows 11
Windows 10
Windows 7
Thin Client
Desktop Image Management
VOIP
ITIL v4
Security+
CASP
HP Service Manager
Remedy
Service Management
IT Enterprise Operations
Network Troubleshooting
Security+
OTDR
Service Desk
Ticket Management
Data Transport
Cybersecurity
Rack Mounting
Active and Passive Equipment
Active Directory
Microsoft Exchange Server 2016
Windows 10
LAN
WAN
WSUS
VTC
COMSEC
Microsoft Office
Data Backup
System Administration
Network Cabling
Security+