Desktop Support Technician I

Oracle

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Rutland, VT
Posted: 8 days ago
Freshness: Confirmed live today

Market check

Salary context

How this pay compares to similar roles

Similar $130k

$89k $169k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $99,300–$161,525.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 917 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 706 roles with salary data.

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At a glance

TL;DR · Desktop Support Technician I

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As a Desktop Support Technician I, you will join the services and support team to provide day-to-day technical support for end-user hardware and software needs. Your primary responsibilities include performing routine maintenance, troubleshooting, and repairing desktop, laptop, and network systems. You will install, configure, and update software, manage endpoint imaging, and replace defective hardware components for warranty repairs. The role requires advanced skills in operating system troubleshooting, application support, and connectivity issues. You will also handle printer configurations, peripheral deployments, and facility moves. Key competencies include documenting resolutions, prioritizing escalations, and participating in knowledge transfer forums. This position solves technical problems related to client installations, upgrades, and operating system configurations to minimize downtime and maintain a functional fleet of endpoint devices across the organization.

Skills

Desktop Support Hardware Troubleshooting Operating Systems Endpoint Imaging Software Installation Remediation Technical Support Troubleshooting Deployment

What you'll do

Troubleshoot and resolve hardware, software, operating system, and network connectivity issues for end-users.
Repair or replace defective laptop and desktop components for warranty services.
Deploy and configure various system images to endpoint devices.
Install, update, and configure application software on desktop and laptop systems.
Install and configure printers and other peripheral devices across the organization.
Support facility moves by relocating and reconfiguring endpoint equipment.
Coordinate and track desktop support phases including client installations and OS configuration.
Document technical resolutions and escalate complex issues as appropriate.

What we're looking for

Applicants must be able to read, write, and speak English.
Experience with 0 to 2+ years of work history is required.
Advanced skills in desktop and laptop hardware troubleshooting and repair are required.
Experience with endpoint imaging, configuration, remediation, and replacement is required.
Ability to perform hardware component replacement for warranty service is required.
Proficiency in operating system and application troubleshooting is required.
Experience with software installation and configuration is required.
Skills in printer configurations and installation of various peripherals are required.

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