Device Support Technician I

What you'll do

• Provide first-line technical support for hardware, software, mobile devices, and network peripherals.
• Identify, troubleshoot, and resolve end-user incidents and service requests.
• Install, configure, and maintain technology equipment in a large corporate environment.
• Assist in developing secure and cost-effective standards for computer and mobile device systems.
• Manage asset and consumables control while ensuring strict adherence to data security policies.
• Record and track service requests accurately before resolving or escalating them to appropriate resources.
• Update and validate knowledge base articles based on technical analysis of common issues.

What we're looking for

• Associate's degree in Computer Science, Information Technology, or a related field (equivalent experience accepted).
• Basic knowledge of Microsoft Windows and Apple OS/iOS operating systems.
• Basic knowledge of Active Directory and associated file systems.
• Basic knowledge of network topologies and basic network troubleshooting.
• Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment.
• Basic knowledge of quality control methods, problem identification, and resolution analysis.
• Basic knowledge of ITIL Foundations concepts.
• Functional understanding of project management concepts.