Device Support Technician I

Sutter Health

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Quick summary

Work type
On-site
Location
TracyModesto
Employment
Full-time
Posted
9 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $145k
$98k $192k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $107,003–$182,986.

Based on 240 similar postings.

Employer

About Sutter Health

Sutter Health is a not-for-profit integrated health delivery system providing a comprehensive range of hospital and outpatient care services across Northern California. Industry: Healthcare & Hospital Services

Sutter Health currently has 26 open roles on FindRole.

Listed pay typically runs $129,188–$193,793 across 10 roles with salary data.

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At a glance

TL;DR · Device Support Technician I

The Device Support Technician I joins the Sutter Health System Office-Valley team to provide essential technical support and hardware maintenance. This role involves resolving tickets, performing configurations, and coordinating the installation of technological equipment, mobile devices, peripherals, and local area networks. The technician will perform testing, maintain asset control, and ensure strict adherence to data security policies. Daily tasks include providing informal training to users and maintaining knowledge base updates. Required technical skills include basic knowledge of Microsoft Windows, Apple OS/IOS, Active Directory, and network topologies. Candidates must also understand quality control methods, ITIL Foundations concepts, and project management principles. The work focuses on troubleshooting and maintaining end user devices within a large corporate environment to ensure seamless technological operations and reliable system performance.

What you'll do

  • Resolve technical tickets and perform analysis for hardware and software issues.
  • Install, configure, and maintain end-user devices, peripherals, and mobile hardware.
  • Troubleshoot local area networks (LANs) and related network topologies.
  • Provide informal training to computer and mobile device users.
  • Maintain asset control and ensure adherence to departmental security policies.
  • Validate and submit updates to the internal knowledge base.
  • Perform quality control and problem identification for technical issues.

What we're looking for

  • Associate's in Computer Science, Information Technology, or related field (equivalent experience accepted).
  • Basic knowledge of Microsoft Windows and Apple OS/IOS operating systems.
  • Basic knowledge of Active Directory and associated file systems.
  • Basic knowledge of network topologies and basic network troubleshooting.
  • Technical knowledge of installing, upgrading, and maintaining end user devices in a large corporate environment.
  • Basic knowledge of quality control methods, problem identification, and resolution analysis.
  • Basic knowledge of ITIL Foundations concepts.
  • Functional understanding of project management concepts.

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