Deskside Support/Field Service Tech

What you'll do

• Provide technical support to end-users via phone, email, remote desktop, and in-person visits.
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
• Perform account setup, device provisioning, and software installation for new user onboarding.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and peripherals.
• Install, configure, and maintain operating systems, software applications, and device drivers.
• Support conference room devices including video conferencing systems, projectors, and audio equipment.
• Track and manage IT assets throughout their lifecycle using IT Asset Management processes.
• Document all support activities, solutions, and troubleshooting steps in the ticketing system.

What we're looking for

• Provide hands-on experience supporting macOS devices.
• Have 3 plus years of experience with MDM tools and Active Directory.
• Have 3 plus years of experience with M365 and remote desktop tools.
• Deploy and manage mobile devices using MDM tools such as JAMF and Intune.
• Provide technical support via phone, email, remote desktop tools, and in-person visits.
• Troubleshoot and resolve issues related to mobile device configuration, connectivity, and security.
• Provide printer support and support for conference room devices and video conferencing systems.
• Utilize IT Asset Management processes and update ServiceNow CMDB with accurate information.