Deskside Support

What you'll do

• Provide Level 1 technical support for Windows 11 desktops, laptops, peripherals, printers, and mobile devices.
• Troubleshoot hardware, software, login, and connectivity issues while managing requests through the corporate ticketing system.
• Support conference room technologies including displays, cameras, microphones, and various collaboration platforms.
• Configure, deploy, and maintain laptops and workstations for new hires and existing employees.
• Assist with virtual desktop infrastructure (VDI) setup, access, and troubleshooting.
• Maintain an accurate inventory of all IT assets and equipment.
• Perform basic troubleshooting for local network, Wi-Fi, and internet connectivity issues.
• Create and maintain IT support documentation, knowledge base articles, and operational procedures.

What we're looking for

• 2+ years of experience in a desktop support, help desk, or IT support role.
• Working knowledge of Windows 11 administration and troubleshooting.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Experience configuring and deploying laptops and end-user devices.
• Experience supporting conference room and A/V technologies.
• Experience supporting Microsoft 365, Teams, Outlook, OneDrive, and related Microsoft technologies (preferred).
• Familiarity with Active Directory, Azure Active Directory/Entra ID, or similar identity management platforms (preferred).
• Experience with ticketing systems and IT asset management (preferred).