Deskside Support

Cognizant

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Montpelier, VT
Salary: $79,000–$90,000 / yr
Posted: 7 days ago
Freshness: Confirmed live today
Nearby: 66 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $144k

This role $84k

$67k $193k

below market most similar roles pay here above market

This role pays less than 92% of similar roles. Most pay $108,092–$180,587 — the blue band above. At the midpoint, this role pays about $84k versus about $144k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 397 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 262 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · Deskside Support

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The Deskside Support role involves providing comprehensive end-user support and desktop services within a fast-paced enterprise environment. The successful candidate will provide onsite and remote support for desktops, laptops, mobile devices, and various software applications. Daily responsibilities include diagnosing hardware, software, and network connectivity issues while managing virtual desktop environments. Key tasks involve administering Windows 10/11, macOS, Active Directory, and endpoint management platforms like Intune and SCCM. The role requires installing and maintaining printers, peripherals, and conferencing equipment while tracking incidents through ticketing systems like ServiceNow, Remedy, or Jira. Required technical skills include networking fundamentals, remote desktop support, and experience with Citrix and Azure Virtual Desktop. This position focuses on maintaining IT asset inventory and improving end-user computing services and operational efficiency.

Skills

Windows 10 Windows 11 macOS Active Directory Microsoft Intune SCCM Citrix Azure Virtual Desktop ServiceNow Remedy Jira Networking VPN LAN WAN Wi-Fi Remote Desktop Support EUC

What you'll do

Provide onsite and remote support for desktops, laptops, mobile devices, and software applications.
Diagnose and resolve hardware, software, operating system, and network connectivity issues.
Administer Windows 10/11, macOS devices, Active Directory accounts, and Intune or SCCM platforms.
Manage and troubleshoot virtual desktop environments including Citrix and Azure Virtual Desktop.
Install, configure, and maintain printers, peripherals, and conferencing equipment.
Track and resolve incidents and service requests using ticketing systems like ServiceNow or Jira.
Maintain IT asset inventory and document technical procedures to improve operational efficiency.

What we're looking for

Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
6-8 years of experience in Desktop Support, Deskside Support, or End User Computing environments.
Experience supporting enterprise-scale environments and IT service management processes.
Proficiency in Windows 10/11, macOS, Active Directory, Microsoft Intune, and SCCM.
Experience with virtual desktop technologies including Citrix and Azure Virtual Desktop (AVD).
Knowledge of networking fundamentals including LAN, WAN, Wi-Fi, and VPN.
Experience using ticketing systems such as ServiceNow, Remedy, or Jira.
Strong analytical troubleshooting skills and excellent verbal and written communication skills.

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