Customer Support Technician I

Motorola Solutions

Confirmed live today High trust

Remote

Quick summary

Work type: Remote
Location: VirginiaUtahAlabamaTexasFloridaIndiana
Employment: Full-time
Posted: 2 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $137k

$92k $177k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,957–$169,050.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 163 open roles on FindRole.

Listed pay typically runs $100,000–$130,000 across 122 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Customer Support Technician I

Role Posting Log in to save

The Customer Support Technician I joins the Flex Support team to provide post-sales technical support for the MSI Flex Computer Aided Dispatch solution. In this role, you will deliver first- and second-level support via phone, email, chat, and in-person channels to resolve hardware, software, operating system, and network connectivity issues. You will configure and maintain end-user devices including desktops, laptops, and mobile devices while creating knowledge base documentation. The position requires proficiency in Windows and Linux operating systems, networking protocols like TCP/IP, DNS, and DHCP, and experience supporting iOS and Android platforms. You will utilize help desk ticketing systems and follow ITIL best practices to solve technical problems within a high-security environment governed by the Criminal Justice Information Services Security Policy.

Skills

Windows Linux TCP/IP DNS DHCP iOS Android PowerShell Python AWS Azure Google Cloud Zendesk ServiceNow Jira ITIL Remote Support Tools CompTIA A+ Network+ Microsoft Certified Professional

What you'll do

Provide first- and second-level technical support to end-users via phone, email, chat, and in-person.
Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution across hardware, software, and networks.
Configure, deploy, and maintain end-user devices including desktops, laptops, mobile devices, and peripherals.
Install and provide ongoing support for various software applications in Windows and Linux environments.
Perform network diagnostics to resolve basic connectivity problems and network issues.
Create and maintain knowledge base documentation for common issues and troubleshooting processes.
Escalate complex technical issues to higher-level support teams or subject matter experts.
Follow up with end-users to ensure all reported issues are fully resolved.

What we're looking for

High School Diploma.
2+ years of experience in Technical Support.
Proven hands-on experience in a dedicated technical support role.
Strong knowledge of Windows and/or Linux operating systems.
Experience troubleshooting hardware, software, and mobile devices (iOS, Android).
Familiarity with networking concepts and protocols such as TCP/IP, DNS, and DHCP.
Legal authorization to work in the U.S. indefinitely.
Ability to obtain background clearance as required by government customers.

Similar roles