Customer Support Technician I

Motorola Solutions

Confirmed live today High trust

Remote

Quick summary

Work type: Remote
Location: UtahTXFLINWI
Employment: Full-time
Posted: 31 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $131k

$93k most similar roles pay here $168k

This listing doesn't post a salary. Most similar roles pay $102,484–$160,375.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 154 open roles on FindRole.

Listed pay typically runs $103,150–$133,000 across 120 roles with salary data.

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View all roles at Motorola Solutions

At a glance

TL;DR · Customer Support Technician I

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As a Customer Support Technician I on the Flex Support team, you will empower customers by maintaining vital communication systems and ensuring seamless operational continuity across critical environments. You will provide technical support via phone, email, and chat to resolve complex software and hardware issues while troubleshooting the Flex Computer Aided Dispatch solution on Windows and Linux operating systems. Your daily responsibilities include performing network diagnostics, managing issue tracking through service desk tools, and creating knowledge base documentation for internal resources. The role requires proficiency in technical troubleshooting across various operating systems and network protocols. Preferred qualifications include CompTIA A+, Network+, or ITIL framework familiarity, along with experience in cloud platforms, remote support tools, scripting languages, and AI-enhanced productivity tools. This position supports critical infrastructure within environments governed by CJIS Security Policy requirements.

Skills

Windows Linux Network Protocols Ticketing Systems ITIL CompTIA A+ Network+ Cloud Platforms Scripting Languages Remote Support Tools

What you'll do

Provide technical support to end-users via phone, email, and chat to resolve hardware and software issues.
Troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems.
Perform network diagnostics and connectivity troubleshooting for complex technical challenges.
Create knowledge base documentation for common technical issues to build internal resources.
Manage and track incidents through service desk tools to ensure rapid resolution.
Escalate complex technical issues to specialized engineering teams when necessary.

What we're looking for

High School Diploma.
Legal authorization to work in the U.S. indefinitely.
Ability to pass a stringent fingerprint background check for CJIS security compliance.
2+ years of experience in Technical Support.
Strong knowledge of Windows and/or Linux operating systems.
Experience troubleshooting hardware, software, networking protocols (TCP/IP, DNS, DHCP), and mobile devices (iOS, Android).
Excellent verbal and written communication skills with a commitment to customer service excellence.
Relevant IT certifications, help desk ticketing systems, scripting languages, or cloud platform experience (preferred).

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