Technical Support Technician

Motorola Solutions

Confirmed live today High trust

Remote

Quick summary

Work type: Remote
Location: Allen, TXUtahNew MexicoArizona
Salary: $90,000–$110,000 / yr
Employment: Full-time
Posted: 8 days ago
Freshness: Confirmed live today
Nearby: 80 roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $136k

This role $100k

$81k $178k

below market most similar roles pay here above market

This role pays less than 76% of similar roles. Most pay $102,959–$168,455 — the blue band above. At the midpoint, this role pays about $100k versus about $136k for comparable roles.

Based on 240 similar postings.

Employer

About Motorola Solutions

Motorola Solutions, Inc. (NYSE: MSI) is a leading American technology company providing mission-critical communications, video security, and analytics for public safety and enterprise customers.

Motorola Solutions currently has 156 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 120 roles with salary data.

Most-posted roles

View all roles at Motorola Solutions

At a glance

TL;DR · Technical Support Technician

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JOB TITLE: Technical Support Technician (Hybrid) The Senior Technical Support Engineer joins the PremierOne Support team within the CMSO Software Enterprise Technical Support group to support critical public safety systems. This role involves configuring and supporting complex hardware and software implementations, including Computer Aided Dispatch, Records Management Systems, and Jail Management Systems. The engineer will troubleshoot intricate system-level software, networking, and third-party components to ensure continuous operational availability. Key responsibilities include resolving critical issues via phone and email, performing root cause analysis, and collaborating with engineering groups on database performance. Required technical skills include MS SQL Server, MS Windows Server, MS Ops Manager, basic routing, firewalls, and security rules. The role addresses the technical challenges of maintaining high-availability public safety networks, requiring participation in a rotational off-hours on-call schedule.

Skills

MS SQL Server MS Windows Server MS Ops Manager SQL F5 Load Balancers Fortigate Networking Firewalls Routing OS Administration System Diagnosis Software Implementation CJIS) Security Policy

What you'll do

Configure and support complex hardware and software systems in public safety customer environments.
Resolve critical customer issues received via phone, email, and web portals.
Troubleshoot and analyze intricate system-level software, networking, and third-party components.
Identify root causes of application failures and implement corrective measures to prevent recurrences.
Maintain continuous operational availability of local and remote customer implementations.
Share domain knowledge regarding application behavior and database performance with internal engineering groups.
Participate in a rotational off-hours on-call schedule to support emergency system restoration.

What we're looking for

Bachelor's degree or 3+ years of relevant experience.
Legal authorization to work in the U.S. indefinitely.
Ability to obtain background clearance as required by government customers.
Experience configuring and maintaining MS SQL Server and MS Windows Server environments.
Experience troubleshooting network infrastructure including basic routing, firewalls, and security rules.
Ability to participate in a rotational off-hours on-call schedule.
Advanced expertise in PremierOne Application Suite or similar high-availability public safety platforms (preferred).
Hands-on experience with F5 Load Balancers and Fortigate firewalls (preferred).

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