Senior Manager, Customer Success

Booz Allen Hamilton

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Quick summary

Work type
On-site
Location
McLean, VA
Salary
$142,900–$266,000 / yr
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $190k
This role $204k
$128k $281k
below market most similar roles pay here above market

This role pays more than 63% of similar roles. Most pay $165,150–$214,900 — the blue band above. At the midpoint, this role pays about $204k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 1662 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 904 roles with salary data.

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At a glance

TL;DR · Senior Manager, Customer Success

The Customer Success Manager, Senior Manager will help customers adopt enterprise AI solutions to realize measurable business value. You will join the team to establish success plans, set business KPI baselines, and lead ongoing success reviews. Day-to-day responsibilities include preparing enablement for delivery teams, using adoption dashboards and operational reports to identify barriers, and coordinating improvements. You will route technical defects to engineering while making structured enhancement recommendations to Product or Engineering Leadership. The role requires core competencies in customer success, enterprise technology adoption, change management, and agentic AI fundamentals, including automation and human oversight. You must be able to translate customer objectives into adoption milestones and interpret usage data to turn findings into actions. This role specifically addresses the technical and business challenges of enterprise AI integration.

What you'll do

  • Establish success plans and business KPI baselines with customers to ensure measurable business value.
  • Prepare enablement materials and coordinate adoption handoffs with delivery teams.
  • Lead ongoing success reviews and communicate risks to maintain business and technical relationships.
  • Analyze adoption dashboards and operational reports to identify barriers and coordinate improvements.
  • Route technical defects to engineering and provide structured enhancement recommendations to leadership.
  • Translate customer objectives into adoption milestones and stakeholder engagement activities.
  • Document customer feedback to assess business impact and coordinate defect resolution.

What we're looking for

  • U.S. citizenship is required.
  • 10+ years of experience in customer-facing roles such as customer success, enterprise technology adoption, or change management.
  • Experience planning onboarding, training, communications, and enablement for enterprise users with varying technical familiarity.
  • Experience leading customer reviews, communicating risks, and maintaining relationships across business and technical teams.
  • Knowledge of agentic AI fundamentals, including automation, human oversight, and solution limitations.
  • Ability to interpret usage, workflow utilization, and business outcome data to create adoption actions.
  • Experience supporting adoption of enterprise AI, automation, cloud, or software platforms (preferred).
  • Bachelor's degree.

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