Enterprise Customer Success Manager

Datadog

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Boston, MANew York, NY
Salary
$90,000–$120,000 / yr
Posted
6 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $182k
This role $105k
$75k $229k
below market most similar roles pay here above market

This role pays less than 98% of similar roles. Most pay $150,681–$214,225 — the blue band above. At the midpoint, this role pays about $105k versus about $182k for comparable roles.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 73 open roles on FindRole.

Listed pay typically runs $192,000–$240,000 across 71 roles with salary data.

Most-posted roles

View all roles at Datadog

At a glance

TL;DR · Enterprise Customer Success Manager

As an Enterprise Customer Success Manager, you will join the team to proactively drive new product attachment and build strong relationships across the company's largest strategic customers. You will act as a strategic partner by orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to translate customer goals into a clear value narrative. Your daily responsibilities include leading QBRs, analyzing adoption trends from large datasets, and project managing the onboarding process for new customers. You must demonstrate core competencies in relationship management, account management, and communication while possessing a deep understanding of observability and security platforms. You will solve business problems by connecting technical use cases to measurable results, ensuring the platform enables reliability, efficiency, and informed decision-making for Fortune 1000 companies and global brands.

What you'll do

  • Act as a strategic partner to translate customer goals into a clear Datadog value narrative.
  • Build and maintain executive relationships to connect technical use cases to measurable business results.
  • Lead Quarterly Business Reviews and strategic reviews to demonstrate impact and align on priorities.
  • Analyze adoption and usage trends to identify gaps and drive financially grounded commercial recommendations.
  • Project manage the onboarding process for new enterprise customers.
  • Align customer technical and business objectives with Datadog’s observability and security platform offerings.
  • Coordinate with cross-functional teams to ensure consistent value delivery and messaging.

What we're looking for

  • Have 3+ years of experience in a Customer Success or Account Management role.
  • Experience in the B2B tech space or with SaaS companies.
  • Ability to manage a wide portfolio of accounts including large enterprise corporate accounts.
  • Knowledge of working with Fortune 1000 companies and global brands across all industries.
  • Demonstrated understanding of observability and security platforms.
  • Strong communication skills with the ability to cater to audiences like CTOs and VPs of Engineering.
  • Ability to travel for customer onsite visits and events as required.
  • Fluent in written and spoken English.

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