Technical Customer Success Specialist

What you'll do

• Implement and integrate HP software solutions into customer environments.
• Ensure HP products integrate properly with existing customer tool sets.
• Act as the internal advocate for customer feature requests and support issues.
• Establish a regular cadence with customers to ensure they derive full value from their investment.
• Deliver product training to partners, customers, and other stakeholders.
• Provide technical management and escalation by connecting customers with product and engineering teams.
• Create and deliver technical documentation and information to customers.
• Document all customer activity within the CRM.

What we're looking for

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 5+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems.
• 5+ years of experience with Windows endpoint operating systems and endpoint management.
• 5+ years of experience in service delivery involving endpoint solutions.
• 5+ years of experience in endpoint solution architecture and management.
• 5+ years of experience in customer-facing roles supporting software-based services and customer success.
• 5+ years of experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell.
• Ability to travel up to 25% to support customer activities.