Customer Success Manager

GitLab

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$85,200–$144,000 / yr
Posted
80 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $115k
$68k most similar roles pay here $242k

This role pays less than 94% of similar roles. Most pay $146,250–$225,425 — the shaded band above. At the midpoint, this role pays about $115k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About GitLab

GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.

GitLab currently has 79 open roles on FindRole.

Listed pay typically runs $137,400–$213,600 across 61 roles with salary data.

Most-posted roles

View all roles at GitLab

At a glance

TL;DR · Customer Success Manager

As a Customer Success Manager, you will join the Customer Success Management team to help customers realize the full value of the DevSecOps platform by driving adoption and long-term advocacy. You will serve as a trusted advisor for a portfolio of customers, guiding them through Git, branching strategies, software development lifecycles, continuous integration, and continuous deployment. Your daily responsibilities include leading workshops, establishing Centers of Excellence, and translating product usage data into actionable recommendations for technical and executive stakeholders. To succeed, you must possess expertise in DevSecOps practices, version control workflows, and the ability to facilitate operational changes. You will collaborate with Product Management, Engineering, Sales, and Professional Services to resolve issues and align on success plans while ensuring customers meet their strategic objectives within the software development lifecycle.

What you'll do

  • Build and maintain trusted advisor relationships to drive customer adoption and long-term satisfaction.
  • Provide expert guidance on deployment, operational best practices, and establishing Centers of Excellence.
  • Lead and participate in workshops to educate customers on the full value of the DevSecOps platform.
  • Monitor customer progress against key performance indicators and report insights to stakeholders and executives.
  • Translate product usage data into actionable recommendations to drive adoption and expansion.
  • Manage regular touchpoints with customers to review strategic objectives and adjust success plans.
  • Collaborate with internal teams to resolve issues, share feedback, and align on customer success plans.

What we're looking for

  • Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy.
  • Background in customer success, professional services, technical account management, or a related function with direct customer engagement.
  • Ability to understand and discuss Git, common branching strategies, and version control workflows.
  • Knowledge of the software development lifecycle, including typical development pipelines and tooling.
  • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices.
  • Skill in translating product usage data and technical details into actionable insights for technical and executive stakeholders.
  • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change.

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