Customer Success Executive

Okta Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
San Francisco, CA
Salary
$204,000–$281,000 / yr
Posted
7 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $198k
This role $242k
$131k most similar roles pay here $297k

This role pays more than 72% of similar roles. Most pay $149,131–$247,000 — the shaded band above. At the midpoint, this role pays about $242k versus about $198k for comparable roles.

Based on 240 similar postings.

Employer

About Okta Inc

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices.[

Okta Inc currently has 137 open roles on FindRole.

Listed pay typically runs $174,000–$239,000 across 137 roles with salary data.

Most-posted roles

View all roles at Okta Inc

At a glance

TL;DR · Customer Success Executive

The Customer Success Executive role within the Enterprise Sector focuses on driving growth and retention by aligning company innovations with customer business objectives. You will serve as a strategic advisor, building C-level relationships to translate complex technical concepts into actionable outcomes while ensuring high return on investment. Day-to-day responsibilities include designing proactive success plans, conducting Strategic Business Reviews, identifying renewal risks, and advocating for the customer’s voice across internal teams like Sales, Engineering, and Product. To succeed, you must possess over ten years of experience in account management or consulting, specifically with SaaS-based technical enterprise products. Key competencies include executive stakeholder development, advanced presentation skills, and strong analytical problem-solving abilities. The role addresses the critical challenge of securing identity for organizations as they adopt new technologies like agentic capabilities within a complex security landscape.

What you'll do

  • Build and nurture C-level relationships to understand business goals and ensure customer retention.
  • Translate complex technical concepts into actionable business outcomes for executive stakeholders.
  • Design and execute proactive success plans and Strategic Business Reviews with clear KPIs.
  • Mobilize cross-functional teams in Sales, Support, and Engineering to resolve customer escalations.
  • Collect and report customer feedback to drive internal product and process improvements.
  • Identify and communicate new products and features to drive adoption of Okta capabilities.
  • Identify renewal risks and proactively spot opportunities for account expansion.

What we're looking for

  • Must have 10+ years of experience in customer success, account management, or consulting roles.
  • Experience managing relationships with large, complex enterprises is required.
  • Preferred experience includes working with a SaaS-based technical enterprise product.
  • Experience with enterprise security tools is preferred.
  • Must demonstrate high emotional intelligence and executive stakeholder development skills.
  • Must possess exceptional presentation and communication skills for engaging with C-level executives.
  • Must have strong analytical, listening, and problem-solving skills to address customer needs.
  • Willingness to travel up to 25% is required.

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