Customer Experience Program Manager II, Windows Cloud

Microsoft

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Redmond, WA
Salary: $102,100–$202,200 / yr
Posted: 14 days ago
Freshness: Confirmed live yesterday
Closes: Feb 24, 2027
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $184k

This role $152k

$86k most similar roles pay here $248k

This role pays less than 78% of similar roles. Most pay $155,000–$213,375 — the shaded band above. At the midpoint, this role pays about $152k versus about $184k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 598 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 586 roles with salary data.

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At a glance

TL;DR · Customer Experience Program Manager II, Windows Cloud

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As a Customer Experience Program Manager II - Windows Cloud within the Windows Cloud Customer Acceleration Team, you will engage with strategic customers across the Americas to resolve adoption barriers and gather engineering insights. You will be responsible for influencing product roadmaps by translating customer feedback into actionable technical requirements for Windows 365 and Azure Virtual Desktop offerings. Your daily work involves collaborating with software engineers and product marketing teams to identify product gaps and advocate for improvements based on actual user needs. To succeed, you must possess expertise in Microsoft 365 endpoint management, including Intune and Configuration Manager; desktop virtualization via Azure Virtual Desktop and Remote Desktop Services; and Azure networking and compute technologies. You will also leverage your knowledge of software development methodologies to drive innovation and improve the overall customer experience within the cloud ecosystem.

Skills

Windows 365 Azure Virtual Desktop Microsoft 365 Intune Microsoft Endpoint Manager Configuration Manager Azure Active Directory Azure Remote Desktop Services Networking Compute Data Analysis

What you'll do

Engage directly with strategic customers to identify and resolve adoption or sales blockers.
Gather technical insights from enterprise customers to influence the Windows 365 and Azure Virtual Desktop product roadmaps.
Translate customer requirements into actionable engineering priorities to drive product improvements.
Train and enable the scalable deployment ecosystem using technical subject matter expertise.
Identify product gaps and advocate for customer needs throughout the software development lifecycle.
Collaborate with engineers and marketing teams to deliver high-quality customer experiences.
Coordinate with internal and external partners to align business requirements and drive continuous improvements.

What we're looking for

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field.
At least 2 years of experience in engineering, product/technical program management, data analysis, or product development.
Ability to pass the Microsoft Cloud background check every two years.
Experience building relationships with business decision makers and IT leaders is highly desired.
Knowledge of software development methodologies.
Technical knowledge of Microsoft 365 endpoint management, Azure Virtual Desktop, and Azure networking/compute technologies.
Proven track record of identifying product gaps and advocating for customer requirements to influence product roadmaps.
Willingness to travel approximately 25% of the time to customer locations.

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