Customer Experience Engineer II

Microsoft

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Atlanta, GA
Salary: $102,100–$202,200 / yr
Posted: 7 days ago
Freshness: Confirmed live yesterday
Closes: Mar 3, 2027
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $148k

This role $152k

$90k most similar roles pay here $214k

This role pays more than 59% of similar roles. Most pay $120,673–$175,067 — the shaded band above. At the midpoint, this role pays about $152k versus about $148k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 598 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 586 roles with salary data.

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At a glance

TL;DR · Customer Experience Engineer II

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As a Customer Experience Engineer II, you will join a global support delivery team dedicated to innovating the customer experience for M365 services. You will be responsible for supporting customers across multiple modalities while working closely with engineering teams to address technical needs and communicate emerging trends to leadership. Your daily work involves going deep into M365 services, identifying opportunities to optimize internal processes and tools, and collaborating with specific engineering areas such as Messaging, Collaboration, and Platform Admin to manage escalations and drive product improvements. You will also contribute ideas to various Service Improvement Programs to advance collective capabilities. The role requires expertise in technical support and customer experience engineering within a cloud environment. You must possess a relevant degree in Engineering, Computer Science, Information Technology, Data Analytics, or Artificial Intelligence.

Skills

365 M365 Technical Support Data Analytics Artificial Intelligence Messaging Collaboration

What you'll do

Manage the customer support experience for M365 products in coordination with engineering teams.
Provide technical support to M365 customers across multiple modalities in a 24/7 global delivery model.
Perform deep technical troubleshooting across various M365 services to resolve complex customer needs.
Identify and communicate emerging technical trends and issues to leadership.
Optimize internal processes and tools to improve operational efficiency and customer satisfaction.
Partner with engineering teams to manage escalations and drive product improvements for assigned service areas.
Contribute ideas and innovations to M365 Service Improvement Programs to advance team capabilities.

What we're looking for

Bachelor's Degree in Engineering, Computer Science, Information Technology, Data Analytics/Science, Artificial Intelligence, or a related field.
2+ years of experience in the technology industry, cloud, technical support, and/or customer experience engineering (or equivalent).
5+ years of experience in the technology industry, cloud, technical support, and/or customer experience engineering (or equivalent).
Ability to go technically deep across M365 services.
Ability to identify and communicate trends to leadership.
Ability to optimize existing processes and tools for internal efficiency and customer happiness.
Ability to build relationships with engineering teams to manage escalations and drive product improvements.