Customer Experience Program Manager II

Microsoft

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Redmond, WA
Salary: $102,100–$202,200 / yr
Posted: 14 days ago
Freshness: Confirmed live yesterday
Closes: Feb 24, 2027
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k

This role $152k

$89k most similar roles pay here $227k

This role pays less than 72% of similar roles. Most pay $149,950–$201,400 — the shaded band above. At the midpoint, this role pays about $152k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 598 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 586 roles with salary data.

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At a glance

TL;DR · Customer Experience Program Manager II

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As a Customer Experience Program Manager II within the Windows Cloud Customer Acceleration Team, you will engage with strategic customers across the Americas to resolve adoption barriers and gather engineering insights. You will work directly with enterprise customers, business decision makers, and IT leaders to identify product gaps and advocate for customer requirements to influence the product roadmap. Your daily work involves collaborating with software engineers and product marketing teams throughout the development lifecycle to improve Windows 365 and Azure Virtual Desktop offerings. The role requires technical expertise in Microsoft 365 endpoint management, including Intune and Configuration Manager; desktop virtualization via Azure Virtual Desktop and Remote Desktop Services; and Azure networking and compute technologies. You will also utilize knowledge of software development methodologies to drive innovation and ensure a high-quality experience for users transitioning to cloud services.

Skills

Windows 365 Azure Virtual Desktop Microsoft 365 Intune Microsoft Endpoint Manager Configuration Manager Azure Active Directory Azure Remote Desktop Services Networking Compute Data Analysis

What you'll do

Engage directly with strategic customers to identify and resolve adoption or sales blockers.
Gather technical insights from enterprise customers to influence the Windows 365 and Azure Virtual Desktop product roadmap.
Translate customer requirements into actionable engineering priorities to drive product improvements.
Train and enable the scalable deployment ecosystem using technical subject matter expertise.
Collaborate with internal software engineers and marketing teams throughout the product development lifecycle.
Identify product gaps and advocate for customer needs to improve overall service quality.
Build relationships with business decision-makers and IT leaders to communicate value propositions.

What we're looking for

Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field.
At least 2 years of experience in engineering, product/technical program management, data analysis, or product development.
Ability to pass the Microsoft Cloud background check every two years.
Experience building relationships with business decision makers and IT leaders is highly desired.
Proven track record of identifying product gaps and advocating for customer requirements to drive roadmap prioritization.
Technical knowledge of Microsoft 365 endpoint management, Azure Virtual Desktop, and Azure networking/compute technologies.
Knowledge of software development methodologies.
Willingness to travel approximately 25% of the time to customer locations.

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