Senior Customer Experience Program Manager

What you'll do

• Engage directly with strategic customers to identify and resolve adoption or sales blockers.
• Gather technical insights from enterprise customers to influence the Windows 365 and Azure Virtual Desktop product roadmaps.
• Translate customer requirements into actionable engineering priorities to drive product improvements.
• Train and enable the scalable deployment ecosystem based on technical subject matter expertise.
• Collaborate with internal partners to identify business requirements and ensure alignment across teams.
• Advocate for customers during the product development lifecycle to address identified product gaps.
• Build relationships with executive decision-makers to communicate value propositions and service capabilities.

What we're looking for

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field.
• 4+ years of experience in engineering, product/technical program management, data analysis, or product development.
• Master's Degree and 6+ years of relevant experience or a Bachelor's Degree and 8+ years of relevant experience is preferred.
• Ability to pass the Microsoft Cloud background check every two years.
• Experience building relationships with business decision makers, CSOs, and IT leaders.
• Knowledge of software development methodologies.
• Technical knowledge of Microsoft 365 endpoint management, Azure Virtual Desktop, and Azure networking/compute.
• Willingness to travel approximately 25% of the time to customer locations.