CTIO Activation & Customer Success Manager

PWC

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYRaleigh, NCCharlotte, NCChicago, ILCincinnati, OHCleveland, OHColumbia, SCColumbus, OHDallas, TXRochester, NYRosemont, ILSacramento, CABoston, MASt. Louis, MOSalt Lake City, UTSan Antonio, TXSan Diego, CASan Francisco, CASilicon Valley, CASeattle, WASpartanburg, SCAlbany, NYStamford, CTTampa, FLAtlanta, GAToledo, OHAustin, TXTulsa, OKDenver, CODes Moines, IADetroit, MIBoca Raton, FLBuffalo, NYFlorham Park, NJFort Worth, TXGreensboro, NCHartford, CTHouston, TXGrand Rapids, MIIndianapolis, INIrvine, CAJacksonville, FLKansas City, MOLas Vegas, NVLittle Rock, ARLos Angeles, CALouisville, KYBirmingham, ALFayetteville, ARMelville, NYMiami, FLMilwaukee, WIMinneapolis, MNMontpelier, VTNashville, TNNew Orleans, LAOklahoma City, OKPhiladelphia, PAPhoenix, AZPittsburgh, PAPortland, OR
Salary
$73,500–$212,280 / yr
Employment
Full-time
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $143k
$57k $230k
below market most similar roles pay here above market

This role pays less than 86% of similar roles. Most pay $157,609–$213,625 — the blue band above. At the midpoint, this role pays about $143k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About PWC

PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting

PWC currently has 101 open roles on FindRole.

Listed pay typically runs $99,000–$232,000 across 97 roles with salary data.

Most-posted roles

View all roles at PWC

At a glance

TL;DR · CTIO Activation & Customer Success Manager

The CTIO - Activation & Customer Success - Manager leads customer success work within the Internal Firm Services practice, supporting software and product innovation efforts to help clients adopt and use solutions. This manager coaches teams, guides delivery across multiple workstreams, and manages client relationships, onboarding activities, and ongoing service delivery to support adoption and retention. Key responsibilities include overseeing project planning, budgeting, and timelines while monitoring service metrics to identify risks. The role requires applying customer relationship management, customer data management, and digital tooling to support program execution. Candidates must translate data insights into adoption actions and coordinate cross-functional resolution of escalation items. The work focuses on identifying process improvements and technology enhancements to improve customer experience and operational performance across various technology programs.

What you'll do

  • Lead client success and activation workstreams for software and product innovation initiatives.
  • Manage client onboarding activities and ongoing service delivery to support product adoption and retention.
  • Oversee project planning, budgeting, timelines, and execution for assigned accounts and deliverables.
  • Coach team members through regular feedback and review cycles to strengthen skills and improve outcomes.
  • Monitor client needs, issue trends, and service metrics to identify risks and growth opportunities.
  • Coordinate cross-functional resolution of escalation items and service requests with speed and clarity.
  • Identify process improvements and technology enhancements to improve customer experience and operational performance.

What we're looking for

  • At least a Bachelor's degree.
  • At least 4 years of experience.
  • Master's or Master of Business Administration degree (preferred).
  • Demonstrating customer success leadership across technology programs (preferred).
  • Managing client activation and onboarding workstreams (preferred).
  • Coaching teams through performance and feedback conversations (preferred).
  • Translating data insights into adoption and retention actions (preferred).
  • Navigating escalation resolution and issue management (preferred).

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