Senior Manager, Customer Success
Booz Allen Hamilton
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Market check
How this pay compares to similar roles
This role pays less than 86% of similar roles. Most pay $157,609–$213,625 — the blue band above. At the midpoint, this role pays about $143k versus about $186k for comparable roles.
Based on 240 similar postings.
Employer
PwC (PricewaterhouseCoopers) is one of the "Big Four" accounting and professional services firms, providing audit, tax, and advisory services to companies, governments, and institutions worldwide. Industry: Professional Services & Accounting
PWC currently has 101 open roles on FindRole.
Listed pay typically runs $99,000–$232,000 across 97 roles with salary data.
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At a glance
The CTIO - Activation & Customer Success - Manager leads customer success work within the Internal Firm Services practice, supporting software and product innovation efforts to help clients adopt and use solutions. This manager coaches teams, guides delivery across multiple workstreams, and manages client relationships, onboarding activities, and ongoing service delivery to support adoption and retention. Key responsibilities include overseeing project planning, budgeting, and timelines while monitoring service metrics to identify risks. The role requires applying customer relationship management, customer data management, and digital tooling to support program execution. Candidates must translate data insights into adoption actions and coordinate cross-functional resolution of escalation items. The work focuses on identifying process improvements and technology enhancements to improve customer experience and operational performance across various technology programs.
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