This role pays less than
82%
of similar roles. Most pay
$165,500–$244,875
— the shaded band above.
At the midpoint, this role pays about
$160k
versus about
$205k
for comparable roles.
Based on 239 similar postings.
Employer
About Brex
Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking
Brex currently has
61 open roles
on FindRole.
Listed pay typically runs
$192,000–$240,000
across 61 roles with salary data.
Manager, CX AI Strategy joins the Customer Experience team to lead the strategy and execution of AI-powered customer service. This role involves managing a team to optimize instruction sets, drive quality, and expand AI across chat, voice, and email channels. The manager will build and deploy internal tools for agent assistance, real-time guidance, QA automation, and workflow tooling while defining metrics for AI performance and internal productivity. Key responsibilities include owning the CX AI roadmap, collaborating with Engineering and Product teams to shape infrastructure, and translating data into narratives for executive stakeholders. Essential skills include experience in AI operations or product operations, technical fluency with AI-enabled platforms, and strong analytical capabilities regarding conversation data and contact drivers. The role addresses the challenge of using AI to handle routine complexity while maintaining high-quality customer relationships in a fintech environment.
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