Manager, CX AI Strategy

Brex

Hybrid

Quick summary

Work type: Hybrid
Location: San Francisco, CA
Salary: $141,928–$177,410 / yr
Posted: 1 day ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $207k

This role $160k

$129k most similar roles pay here $262k

This role pays less than 80% of similar roles. Most pay $170,000–$243,962 — the shaded band above. At the midpoint, this role pays about $160k versus about $207k for comparable roles.

Based on 240 similar postings.

Employer

About Brex

Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking

Brex currently has 32 open roles on FindRole.

Listed pay typically runs $192,000–$240,000 across 31 roles with salary data.

Most-posted roles

View all roles at Brex

At a glance

TL;DR · Manager, CX AI Strategy

Role Posting Log in to save

As a Senior AI Operations Lead on Brex’s Customer Experience team, you will lead the CX Strategy team in developing and executing an AI-driven customer service platform that optimizes instruction sets, drives quality improvements, and expands AI capabilities across chat, voice, and email channels. You’ll also build internal AI tools to enhance agent productivity and accuracy, including real-time guidance systems and QA automation, while partnering with Engineering and Data teams to maintain robust AI infrastructure. Your role involves setting performance metrics, collaborating cross-functionally with CX Leadership, Product, and Engineering to drive customer-centric improvements, and communicating AI performance and strategy to executive stakeholders. Ideal candidates have 4+ years of experience in CX strategy or AI operations, technical fluency with Sierra or similar platforms, strong analytical skills, and a background in fintech or enterprise SaaS.

Skills

AI Sierra Python SQL KPIs CX Platforms NLU NLP TSA Chatbots Voicebots Email AI Agent-Assist Tools QA Automation Workflow Automation Data Analysis Cross-functional Collaboration Fintech SaaS Product Knowledge Infrastructure

What you'll do

Lead the CX Strategy team to set direction and develop members aligned with company goals.
Own the CX AI roadmap from discovery through implementation, prioritizing efficiency improvements.
Collaborate with Systems and Engineering to optimize instruction sets and expand AI across channels.
Develop and deploy internal AI tools that enhance agent productivity and customer experience quality.
Measure and report on internal AI adoption and impact, driving continuous improvement in CX metrics.

What we're looking for

4+ years experience in CX strategy or AI operations in tech/fintech.
Proven track record managing teams and delivering results.
Experience owning and improving AI initiatives with measurable outcomes.
Strong analytical skills, comfortable with conversation data analysis.
Technical fluency with AI-enabled CX platforms and ability to partner with Engineering.

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