This role pays less than
82%
of similar roles. Most pay
$165,500–$244,875
— the shaded band above.
At the midpoint, this role pays about
$160k
versus about
$205k
for comparable roles.
Based on 239 similar postings.
Employer
About Brex
Brex is a financial technology company providing corporate credit cards, cash management accounts, and expense management software designed specifically for startups and growing technology companies. Industry: Financial Technology & Corporate Banking
Brex currently has
61 open roles
on FindRole.
Listed pay typically runs
$192,000–$240,000
across 61 roles with salary data.
Manager, CX AI Strategy will lead the CX Strategy team to drive the strategy and execution of AI-powered customer experience. This role involves managing a team of individuals to optimize instruction sets, expand AI across chat, voice, and email channels, and develop internal tools such as agent-assist systems, real-time guidance, and QA automation. The successful candidate will partner with Product, Engineering, and Data teams to build infrastructure for knowledge reliability and workflow automation while defining metrics for AI performance and team productivity. Key requirements include expertise in CX strategy, AI operations, or product operations within a tech or fintech environment. Necessary skills include technical fluency with AI-enabled platforms, analytical proficiency in conversation data and performance metrics, and the ability to translate complex data into clear narratives for executive stakeholders.
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