Technical Customer Success Expert

What you'll do

• Assist customers with implementing and integrating HP software solutions into their existing environments.
• Ensure HP products are properly integrated with the customer's current tool sets.
• Advocate for customer feature requests and support issues to internal product and engineering teams.
• Establish a regular cadence with customers to ensure they derive full value from their software investment.
• Deliver product training to partners, customers, and other relevant stakeholders.
• Provide technical management and escalation support to resolve product issues.
• Deliver technical documentation and information to customers to drive satisfaction.
• Document all customer activity and interactions within the CRM.

What we're looking for

• Bachelor's degree in Computer Engineering, Systems Engineering, or equivalent experience.
• 8+ years of experience developing, implementing, managing, and sustaining Enterprise IT systems.
• 8+ years of experience with Windows endpoint operating systems and endpoint management.
• 8+ years of experience in service delivery involving endpoint solutions.
• 8+ years of experience in endpoint solution architecture and management.
• 8+ years of experience in customer-facing roles supporting software-based services and customer success.
• 8+ years of experience with software deployment tools and technologies such as SCCM, Intune, and PowerShell.
• Ability to travel up to 25% to support customer activities.