This role pays more than
50%
of similar roles. Most pay
$127,096–$195,300
— the shaded band above.
At the midpoint, this role pays about
$153k
versus about
$161k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
605 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 596 roles with salary data.
As a Critical Environment Field Service Engineer within the Cloud Operations & Innovation team, you will maintain the core infrastructure supporting essential online services like Bing, Office 365, and Azure. You will manage the day-to-day operations of mechanical and electrical equipment in leased datacenters, focusing on maximizing availability and operational efficiency while reducing high-impact incidents. Your daily responsibilities include performing root cause analysis, managing cost and energy efficiency initiatives, overseeing emergency preparedness plans, and coordinating compliance audits. You will collaborate with engineering groups and landlord partners to monitor power, temperature, and humidity levels. The role requires expertise in critical environment infrastructures such as UPS, generators, and AHUs, alongside experience supporting IT infrastructure including servers, SANs, and networking equipment within large-scale environments to ensure reliable service delivery for global customers.
Oversee day-to-day maintenance of mechanical and electrical equipment in leased datacenters.
Maximize Critical Environment availability and operational efficiency in coordination with landlord partners.
Participate in Root Cause Analysis (RCA) processes to identify and mitigate infrastructure issues.
Execute cost and energy efficiency initiatives to optimize datacenter operations.
Manage emergency preparedness, response plans, and escalation points for facilities-related issues.
Coordinate and supervise critical environment audits and compliance verifications.
Monitor and report on power, temperature, and humidity levels to ensure SLA compliance.
Develop and share best practices with regional and global peers across the datacenter portfolio.
What we're looking for
High School Qualification or equivalent is required.
3+ years of experience supporting IT equipment, related technology, or delivering server and network deployment projects in large-scale environments is required.
Equivalent experience in datacenter or other critical environment facilities is accepted as a substitute for the specific experience requirements.
Verification of US Citizenship is required to meet federal government security requirements.
Ability to pass the Microsoft Cloud background check every two years is required.
3+ years of experience in Critical Environment infrastructures such as UPS, Generator, or AHU (preferred).
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services (preferred).
Experience working on large scale CE projects or the operation of IT infrastructure like Servers, SANs, and Networking (preferred).
Data Center Operations
Critical Environment (CE)
UPS
Generator
AHU
Electrical Engineering
IT Infrastructure
Servers
SAN
Networking
Root Cause Analysis (RCA)
FMEA
SLA Monitoring
Change Governance
MOP
SOP
EOP
CMMS
UPS
Generator
AHU
SAN
Networking
Structured Cabling
ITIL
CCNA
CompTIA
Microsoft Operations Framework
Data Center Operations
Mechanical Engineering
Inventory Control
UPS
Generator
AHU
SAN
Networking
DC Rack
Structured Cabling
ITIL v3 Foundation
Microsoft Operations Framework
MOF
PMP
CCNA
CompTIA
APICS
Inventory Control
SLA Monitoring