Senior Business Process Manager

US Bank

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Gresham, ORHopkins, MNSaint Paul, MN
Salary
$119,765–$140,900 / yr
Posted
9 days ago
Freshness
Confirmed live yesterday
Closes
Sep 26, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $182k
This role $130k
$108k most similar roles pay here $225k

This role pays less than 87% of similar roles. Most pay $149,950–$213,800 — the shaded band above. At the midpoint, this role pays about $130k versus about $182k for comparable roles.

Based on 240 similar postings.

Employer

About US Bank

U.S. Bank (U.S. Bancorp) is the fifth-largest bank in the United States, providing retail banking, corporate and commercial banking, wealth management, and payment services to millions of customers. Industry: Banking & Financial Services

US Bank currently has 30 open roles on FindRole.

Listed pay typically runs $119,765–$140,900 across 29 roles with salary data.

Most-posted roles

View all roles at US Bank

At a glance

TL;DR · Senior Business Process Manager

Business Process Manager Sr serves as a key member of a collaborative team focused on modernizing the IT Service Management ecosystem. The role involves leading strategy, governance, and execution for critical ITSM processes, specifically focusing on Change Management, Enterprise Change Governance, and Change Advisory Board operations while aligning with Incident and Problem Management practices. You will build scalable governance frameworks, develop strategic roadmaps for operational resilience, and implement automated workflows to improve service reliability. The position requires expertise in ServiceNow, including CAB Workbench and risk-based approvals, alongside proficiency in ITIL v4 standards. Key responsibilities include managing policy compliance, performing root cause analysis, and developing executive reporting on performance metrics. This role addresses the challenge of managing complex, high-risk technology changes within a highly regulated environment to ensure regulatory compliance and enhance overall service delivery quality.

What you'll do

  • Serve as the primary process owner for Enterprise Change Management policies, standards, and governance.
  • Lead and facilitate Change Advisory Board (CAB) operations to ensure risk assessment and informed decision-making.
  • Develop strategic roadmaps to improve operational resilience, regulatory compliance, and service reliability.
  • Partner with technical teams to optimize ServiceNow capabilities including automated risk scoring and workflow automation.
  • Establish governance frameworks and controls to ensure compliance with audit, security, and risk requirements.
  • Analyze performance trends and conduct post-implementation reviews to identify and resolve root causes of failures.
  • Develop executive dashboards and reports tracking key metrics like change success rates and policy compliance.
  • Create training materials and lead workshops to drive organizational adoption of ITSM processes and ServiceNow tools.

What we're looking for

  • Bachelor's degree or equivalent work experience.
  • ITIL Service Management Foundation certification.
  • At least 10 years of experience assessing and documenting business opportunities, benefits, risks, and success factors for applications.
  • At least 3 years of experience within a total Information Technology (IT) environment.
  • At least 3 years of experience with tools and techniques for planning, organizing, monitoring, and controlling IT projects.
  • Experience in ITSM processes including Change Management, Incident Management, Problem Management, and CAB operations.
  • Hands-on experience with ServiceNow platform features such as CAB Workbench, risk assessment, and workflow automation.
  • Ability to work from a U.S. Bank location at least three days per week.

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