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$161,000–$223,262.
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About Shaw Industries
Shaw Industries is one of the world''s largest carpet manufacturers and a leading flooring company, producing broadloom carpet, area rugs, hardwood, laminate, and luxury vinyl flooring. Industry: Flooring Manufacturing
Shaw Industries currently has
3 open roles
on FindRole.
The AMS Governance Manager is responsible for establishing, maintaining, and maturing governance processes, service performance management, and vendor governance across the Application Managed Services organization, with a specific focus on Oracle Fusion Application Managed Services. This role serves as the primary partner to leadership to ensure operational reporting, data quality, and service integration are consistently adopted. Day-to-day responsibilities include managing SLA governance, creating executive dashboards, conducting performance reviews, and driving continual service improvement initiatives. The successful candidate will utilize ServiceNow ITSM capabilities, Azure DevOps, and Agile delivery methodologies to manage complex enterprise ERP environments. Key competencies include IT Service Management disciplines, including Incident, Problem, and Change management. This role solves the challenge of ensuring operational excellence and transparency by aligning various stakeholders, managed service providers, and technical teams within a complex application support ecosystem.
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