AV Service Operations Program Manager

What you'll do

• Coordinate daily technician work plans and execution across multiple sites in partnership with Fleet Management.
• Translate maintenance plans, vehicle change requests, and retrofit requirements into actionable technician assignments and schedules.
• Maintain accurate records for work orders, vehicle configurations, parts inventory, and repair status in official GM systems.
• Manage the procurement and availability of service parts, tools, and diagnostic equipment to ensure fleet readiness.
• Oversee the execution of retrofits by tracking progress, identifying risks, and ensuring all documentation is completed.
• Develop and manage technician training plans covering safety, technical skills, and new vehicle platforms.
• Establish standard work processes, checklists, and reporting dashboards to ensure consistent service across all locations.
• Partner with reliability teams to resolve technical issues and integrate field feedback into the service process.

What we're looking for

• Bachelor’s degree in Engineering, Automotive Technology, Operations, Program Management, or a related field, or equivalent practical experience.
• Minimum 5 years of experience in automotive, autonomous vehicle, fleet, service engineering, test operations, manufacturing, or technical operations.
• Demonstrated experience coordinating technical programs, workstreams, maintenance activity, service execution, or fleet operations.
• Experience working with technicians, engineers, fleet teams, suppliers, or other technical partners to plan and execute work.
• Experience using structured systems or tools to manage work orders, actions, issues, parts, configuration, status, or operational data.
• Demonstrated ability to manage multiple priorities, identify dependencies, and drive work to documented completion.
• Valid driver’s license and ability to operate a motor vehicle legally on a regular basis.
• Experience with GM systems, vehicle maintenance, diagnostics, retrofit execution, or software-defined vehicle programs (preferred).