Associate Technical Support Engineer II

MongoDB

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Sydney, Australia
Posted: 30 days ago
Freshness: Confirmed live yesterday
Nearby: 9 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $135k

$95k most similar roles pay here $169k

This listing doesn't post a salary. Most similar roles pay $111,000–$158,587.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Associate Technical Support Engineer II

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As an Associate TSE II on the Technical Services team, you will provide essential support for MongoDB application-layer products and cloud services. You will advise customers on strategies and documented practices to optimize their use of these tools while translating complex technical concepts into generalist terms. Your daily responsibilities include troubleshooting technical problems across various environments and advocating for user needs by collaborating with product management and development teams. To succeed, you must possess strong communication skills and a deep understanding of internet technologies, including Linux fundamentals and networking. You will also need experience with Amazon Web Services or other major cloud providers to manage web-scale systems. The role focuses on the technical challenges of managing and scaling database deployments within a multi-cloud environment for diverse organizations.

Skills

MongoDB AWS Linux Networking SaaS ElasticSearch MySQL Big Data

What you'll do

Advise customers on strategies and documented practices for using MongoDB cloud products.
Translate complex technical concepts into generalist terms for customer understanding.
Guide customers through the installation and implementation of application-layer products.
Troubleshoot technical problems across a variety of cloud environments.
Advocate for user needs to the product management and development teams.
Provide high-quality technical support and service to global customers.

What we're looking for

Must have previous technical support experience.
Solid fundamentals in Linux and networking are required.
Knowledge of Amazon Web Services or other major cloud providers is required.
Ability to diagnose and troubleshoot problems across a variety of environments.
Excellent written and verbal communication skills are required.
Fluency in a foreign language, especially Spanish, Japanese, or Mandarin, is a bonus.
Industry certifications like RedHat Certified Engineer or AWS Certified Solutions Architect are a bonus.
A fundamental understanding of MongoDB or other databases like ElasticSearch, MySQL, or Postgres is a bonus.

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