Associate Technical Support Engineer I

MongoDB

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Bengaluru, India
Posted: 41 days ago
Freshness: Confirmed live yesterday
Nearby: 25 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$110k most similar roles pay here $199k

This listing doesn't post a salary. Most similar roles pay $118,574–$190,045.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Associate Technical Support Engineer I

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As an Associate TSE I on the cloud support team, you will serve as a front line responder for customers regarding connectivity, Atlas service availability, and platform features. You will investigate technical issues to find solutions, report bugs, and test new features before they are publicly released while collaborating with engineering teams to escalate complex problems. The role requires strong communication skills and knowledge of internet technologies, operating systems, networking, and fundamental computing concepts. Experience in databases, administration, automation tooling, and APIs is considered an advantage. This position operates at the frontier of SaaS services and database systems, specifically addressing technical challenges within a globally distributed, multi-cloud data platform. You will provide high-quality customer service to ensure users successfully navigate the complexities of cloud-native database environments and integrated software solutions.

Skills

MongoDB Networking Operating Systems APIs Automation SaaS

What you'll do

Respond directly to customer inquiries regarding connectivity, Atlas service availability, and platform features.
Investigate technical issues to identify solutions and report bugs to engineering teams.
Escalate complex customer problems to the appropriate internal engineering departments.
Ensure all customer questions are answered accurately and promptly.
Review and test new product features before they are released publicly.
Provide a high-quality customer experience for users across the global platform.

What we're looking for

Candidates must be based in Bengaluru to accommodate the hybrid working model.
Must possess excellent written and verbal communication skills.
Must have general knowledge of operating systems.
Must have hands-on networking experience.
Must have a grasp of fundamental computing concepts.
Experience in technical or non-technical customer service is required.
Experience with databases and administration (relational or non-relational) is preferred.
Experience with automation tooling and APIs is preferred.