Applications Support Senior Analyst, Assistant Vice President

Citi

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Irving, TX
Salary
$96,400–$144,600 / yr
Employment
Full-time
Posted
5 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $144k
This role $120k
$88k most similar roles pay here $179k

This role pays less than 72% of similar roles. Most pay $117,937–$169,775 — the shaded band above. At the midpoint, this role pays about $120k versus about $144k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 272 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 256 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Applications Support Senior Analyst, Assistant Vice President

Applications Support Sr Analyst - Assistant Vice President serves as a Production Support Lead for the Citi Funds Transfer Pricing platform, which manages critical global funds transfer pricing processes. The role involves leading production support activities, incident management, operational governance, and release coordination across a distributed technology environment. Day-to-day responsibilities include managing Level 2/Level 3 support, conducting root cause analysis, monitoring batch processing and file transfers, and performing advanced SQL analysis for troubleshooting and reporting. The candidate will utilize Unix/Linux scripting to automate workflows and improve operational efficiency while ensuring platform stability and risk reduction. Required skills include expertise in SQL, Unix/Linux administration, and experience with tools like Autosys, ServiceNow, Splunk, or Dynatrace. This role addresses the technical challenge of maintaining high availability for a complex treasury system undergoing cloud modernization and expansion.

What you'll do

  • Lead Level 2/Level 3 production support activities and manage high-severity incidents for the CitiFTP platform.
  • Conduct root cause analysis to implement sustainable corrective actions and prevent recurring technical issues.
  • Monitor application health, batch processing, and file transfers to ensure strict adherence to service level agreements.
  • Develop and maintain operational runbooks, monitoring standards, and knowledge repositories to improve team efficiency.
  • Coordinate deployment validations and post-implementation verifications for infrastructure changes and software releases.
  • Perform advanced SQL analysis and Unix/Linux scripting to automate manual tasks and improve operational productivity.
  • Identify and mitigate operational risks by implementing controls to enhance platform stability and resiliency.
  • Provide status updates and technical communication regarding incidents and performance metrics to global stakeholders.

What we're looking for

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • 5+ years of experience supporting enterprise-scale applications in Production Support, Application Support, or Technology Operations environments.
  • Strong experience managing major incidents, problem management, and production support processes.
  • Advanced SQL skills with demonstrated experience performing complex data analysis and troubleshooting.
  • Strong Unix/Linux administration and scripting experience.
  • Deep understanding of incident, problem, change, release, and operational risk management practices.
  • Experience supporting Treasury, Finance, Funds Transfer Pricing, or Banking applications (preferred).
  • Experience with Hadoop, Hive, Spark, Impala, Autosys, or modern cloud technologies (preferred).

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