Applications Support Analyst, Assistant Vice President

Citi

Confirmed live today High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Irving, TX
Salary: $96,400–$144,600 / yr
Employment: Full-time
Posted: 6 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $148k

This role $120k

$87k $185k

below market most similar roles pay here above market

This role pays less than 76% of similar roles. Most pay $121,200–$175,262 — the blue band above. At the midpoint, this role pays about $120k versus about $148k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 268 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 251 roles with salary data.

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At a glance

TL;DR · Applications Support Analyst, Assistant Vice President

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The Applications Support Analyst - Assistant Vice President joins the Data Solutions Production Management team to support NAM Consumer Data Platform Applications. This role involves providing 24/7 production support for enterprise-critical applications within a globally distributed team. Key responsibilities include performing incident triage, root cause analysis, and managing service risk assessments. You will develop knowledge objects, lead production monitoring, and manage disaster recovery processes. The position requires technical proficiency in Cloud technologies like AWS and Google Cloud, as well as Open Shift. You will utilize tools including AppD, Splunk, Grafana, and Google Cloud Observability. Core competencies include experience with Ab Initio, Big Data, Master Data Management, SOAP Rest APIs, Microservices, and CICD tools. Additionally, you will use Ansible and Python scripts for automation to ensure seamless platform operations.

Skills

AWS Open Shift Python Ansible Splunk App Dynamics Grafana CICD Micro services SOAP REST API Ab Initio Big Data Master Data Management Disaster Recovery Observability

What you'll do

Perform incident triage, root cause analysis, and validate business impacts throughout the incident lifecycle.
Manage service risk assessments and drive the execution of Service Improvement Plans.
Develop and test knowledge objects to improve L0, L1, and L2 resolution capabilities.
Review capacity across service components and manage rigorous change management practices.
Schedule and facilitate COB testing while maintaining recovery plans and service configurations.
Manage third-party asset licensing compliance and optimization.
Identify and remediate risks in new applications and major releases before production go-live.
Lead production monitoring and implement observability using tools like AppD, Splunk, and Grafana.

What we're looking for

Bachelor’s in engineering or computer science.
At least 6+ years of hands-on overall IT experience.
Experience in cloud technologies running services on Open Shift, AWS, or Google Cloud.
Strong knowledge of using CICD tools for automated code deployments.
Strong knowledge of SOAP Rest APIs and Microservices.
Working knowledge of Ansible or Python scripts for automation.
Knowledge of creating Observability Dashboards using Splunk, App Dynamics, and Grafana.
Knowledge of Google Cloud Observability (GCO) tool is positive (preferred).
Prior experience in financial services (preferred).

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