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About Apple Inc
Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software
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The AppleCare Technologies BPR Manager — Enterprise & Channel Sales Portfolio leads and mentors a high-performing team of Technical Program and Project Managers within the Business Process Re-engineering group. This role focuses on initiatives expanding AppleCare across Enterprise, Education, Carrier, and Authorized Reseller channels. The manager is responsible for portfolio governance, capital planning, roadmap definition, and resource allocation while managing large-scale system implementations including ERP systems like SAP, CRM/CMS platforms, B2B sales engines, and API integrations. Key responsibilities involve identifying business process re-engineering opportunities to streamline transaction workflows and incorporating AI/ML and automation into operational processes. The role requires expertise in the Software Development Life Cycle, service-oriented architectures, and technical risk management. The position solves complex problems at the intersection of business strategy and systems architecture for global B2B transaction, entitlement, and onboarding workflows.
Lead and mentor a high-performing team of Technical Program and Project Managers.
Define the portfolio roadmap and lead capital planning by evaluating business cases and ROI.
Manage project prioritization and resource allocation across global business commitments and engineering capacity.
Drive large-scale enterprise system implementations including ERP, CRM/CMS platforms, and B2B sales engines.
Execute business process re-engineering to eliminate operational bottlenecks and streamline transaction workflows.
Identify and manage critical path dependencies, technical risks, and change management frameworks.
Integrate AI, machine learning, and automation technologies into operational workflows and SDLC practices.
Facilitate executive-level cross-functional alignment and resolve conflicts across matrixed organizations.
What we're looking for
5+ years of direct people management experience leading teams of Technical Program Managers or Project Managers.
8+ years of experience managing large-scale, complex, global cross-functional technology projects involving multi-tier enterprise systems.
Deep technical proficiency in SDLC, service-oriented architectures, API lifecycle management, and systems design principles.
Experience delivering enterprise system implementations including ERP (e.g., SAP), CRM/CMS platforms, B2B web applications, and reporting analytics.
Strong portfolio, budget, and capital management skills with success in resource allocation and scope control.
Exceptional executive communication, negotiation, and conflict-resolution skills to align engineering and business leadership.
Experience delivering solutions for Enterprise Sales, B2B platforms, Carrier/Reseller integrations, or commercial warranty contracts (preferred).
Graduate degree in Computer Science, Information Systems, Software Engineering, Business, or related field; PMP, PMI-ACP, CSM/CSPO, or SAFe certifications (preferred).
SAP
CRM
CMS
API
EDI
AI
ML
SDLC
Service-Oriented Architecture
Data Analytics
Automation
Project Management
Capital Planning
Change Management
PMP
PMI-ACP
CSM
CSPO
SAFe