Solutions Architect

Apple Inc

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Work type: On-site
Location: Austin, TX
Posted: 54 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $218k

$159k $284k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $191,400–$243,600.

Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Solutions Architect

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The Solutions Architect, AppleCare Technologies serves as a strategic advisor and collaborator within the AppleCare Technologies team, supporting business and engineering partners. This role involves leading the design, development, and deployment of contact delivery infrastructure, integrated systems architectures, and critical projects for the AppleCare Support business. Key responsibilities include developing technology roadmaps, leading R&D projects, defining technical requirements, and establishing best practices for routing and outbound infrastructure. The position requires expertise in high-availability cloud environments, large-scale migrations, and Agentic Workflows, AI, and Machine Learning. Candidates should possess skills in Python, Perl, SQL, Splunk, and Grafana, alongside knowledge of VoIP technologies like WebRTC and SIP. The role solves complex problems regarding enterprise support infrastructure, ensuring resilient, secure, and scalable contact delivery systems.

What does a Solutions Architect earn?

Median $196750 from 116 postings across 35 companies.

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Skills

AI Machine Learning Python SQL Splunk Grafana Genesys VoIP WebRTC SIP TCP/IP DNS Routing CRM Systems Data Warehouse Perl Enterprise Architecture

What you'll do

Lead the design, development, and deployment of contact delivery infrastructure and integrated systems architectures.
Develop multi-year technology roadmaps for contact center and support systems in collaboration with engineering and business partners.
Establish enterprise system architecture standards, best practices, and design patterns to ensure scalable and secure solutions.
Design and implement cross-functional routing pilots and projects to achieve specific business outcomes.
Analyze the impact of business initiatives on infrastructure and propose technical solutions for any misalignments.
Define technical requirements and perform analysis for contact delivery and customer support system projects.
Identify emerging technologies and lead pilot programs to evaluate their potential for future integration.
Drive system visibility, continuous improvement, and enterprise architecture strategies across the support landscape.

What we're looking for

Bachelor's degree in Engineering, Computer Science, or equivalent work experience.
5+ years of experience leading, designing, or architecting infrastructure technology projects including Contact Center and CRM Systems.
Experience designing or supporting Enterprise applications in highly-available cloud environments.
Experience with large-scale integrated technology migrations such as on-prem to cloud or system refreshes.
Experience with Agentic Workflows, AI, and Machine Learning technologies.
Strong organization, project management, and analytical thinking skills to translate analysis into actions.
Excellent written, verbal, and interpersonal communication skills to build cross-functional partnerships.
Ability to navigate ambiguity and solve problems independently in a dynamic environment.