This role pays less than
99%
of similar roles. Most pay
$151,700–$215,000
— the shaded band above.
At the midpoint, this role pays about
$88k
versus about
$183k
for comparable roles.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
37 open roles
on FindRole.
Listed pay typically runs
$124,500–$151,250
across 28 roles with salary data.
The ITSM SLA Tracking & Reporting Lead oversees service level governance, operational reporting, and KPI measurement for a large-scale Infrastructure Managed Services engagement. This role serves as the central governance function responsible for ensuring contractual SLA compliance and driving continual service improvement across multiple infrastructure towers including Cloud, Network, Storage, and Security operations. You will develop and automate operational dashboards, manage reporting within ServiceNow, and prepare executive-level reports for monthly and quarterly reviews. The position requires expertise in ITIL processes, advanced data analysis using Power BI and Excel, and experience with SQL or reporting automation platforms. You will collaborate with Service Delivery Managers and leadership to identify performance gaps and mitigate risks. The role focuses on solving complex service performance challenges within a multi-vendor environment to ensure operational transparency and high-quality service delivery.
Tines
Identity & Access Management (IAM)
Automation Engineering
Digital Coworker
Web Services
Cyber Security
Software Development
Data Analysis
Reporting
Process Optimization
Integration