This role pays more than
88%
of similar roles. Most pay
$180,175–$256,250
— the shaded band above.
At the midpoint, this role pays about
$288k
versus about
$218k
for comparable roles.
Based on 239 similar postings.
Employer
About Accenture
Accenture is a leading global professional services company specializing in IT, strategy, consulting, and operations, with a strong focus on digital transformation, cloud computing, and artificial intelligence.
Accenture currently has
192 open roles
on FindRole.
Listed pay typically runs
$94,400–$266,300
across 165 roles with salary data.
Modern Service Management Assoc Director serves as a consulting leader with enterprise-wide ownership of IT Service Excellence and the operating model required to achieve it. This role sits at the intersection of discipline and reinvention, where you will maintain ITIL governance while re-engineering service management processes to unlock automation, AI-augmented operations, and agentic workflows. You will define target operating models, set quality standards for incident, problem, change, request, and configuration management, and integrate agentic AI into core ITSM workflows like autonomous triage and self-healing operations. The role requires expertise in ITIL 4, AIOps platform strategy, and tools such as ServiceNow, BMC Helix, or Jira. You will solve the challenge of transitioning from reactive service delivery to predictive, autonomous operations while managing commercial performance and leading high-performing teams through complex technical transformations.