AI Contact Center & Virtual Agent Engineer

Corepay

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$150,000–$170,000 / yr
Posted
50 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $193k
This role $160k
$137k most similar roles pay here $246k

This role pays less than 71% of similar roles. Most pay $150,374–$235,750 — the shaded band above. At the midpoint, this role pays about $160k versus about $193k for comparable roles.

Based on 240 similar postings.

Employer

About Corepay

Corepay is a payment solutions provider offering merchant services, payment processing technology, and ISO/MSP programs for businesses and payment agents. Industry: Payments Technology & Merchant Services

Corepay currently has 45 open roles on FindRole.

Listed pay typically runs $145,000–$172,500 across 14 roles with salary data.

Most-posted roles

View all roles at Corepay

At a glance

TL;DR · AI Contact Center & Virtual Agent Engineer

As an AI Contact Center & Virtual Agent Engineer, you will join the team to design, architect, and implement next-generation customer engagement platforms. You will build intelligent virtual agents, conversational AI systems, and omnichannel solutions by integrating voice and digital channels with enterprise systems like CRM and ERP platforms. Your daily work involves developing call flows, optimizing voice AI pipelines including speech-to-text and intent recognition, and managing NLU and dialogue orchestration. You will utilize technologies such as NICE Cognigy, WestCX Orchestrate, and the NICE CXone platform while leveraging Python, PowerShell, or JavaScript for automation. The role focuses on solving complex problems in automated customer interaction by ensuring high availability, low-latency performance, and seamless integration between conversational AI frameworks and backend infrastructure to improve containment rates and enhance the overall user experience across various communication channels.

What you'll do

  • Design and deploy AI-powered contact center architectures including voice bots, chatbots, and omnichannel routing solutions.
  • Architect and implement integrations between conversational AI platforms and enterprise systems like CRM and ERP.
  • Serve as the subject matter expert for natural language understanding (NLU) and dialogue orchestration.
  • Develop and optimize voice AI pipelines involving speech-to-text, intent recognition, and real-time decisioning.
  • Create and maintain call flows and automation logic to ensure high containment and positive user experience.
  • Collaborate with data teams to train, tune, and monitor AI models for accuracy and performance.
  • Integrate AI solutions with the NICE CXone platform for automated summaries and real-time assistance.
  • Provide technical support and troubleshooting for AI-driven systems across voice, chat, and backend integrations.

What we're looking for

  • Bachelor’s degree or equivalent proven technical experience.
  • Minimum of 5 years in engineering, architecture, or progressive support roles related to contact centers or unified communications.
  • Proven experience designing and deploying AI-enabled IVAs, chatbots, or voice bots at enterprise scale.
  • Experience with contact center platforms such as NICE CXOne, Genesys, Five9, Amazon Connect, or equivalent.
  • Hands-on experience with conversational AI platforms like NICE Cognigy, WestCX Orchestrate, Dialogflow, or Azure Bot Framework.
  • Strong understanding of natural language processing (NLP/NLU) concepts and conversational design best practices.
  • Experience integrating AI solutions with REST APIs, webhooks, and enterprise systems like CRM or IVR.
  • Proficiency in scripting or programming languages such as Python, PowerShell, or JavaScript.

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