AI Automation Engineer

What you'll do

• Develop and evolve role-based AI chat assistants using advanced prompt engineering to provide accurate information and actions for specific personas.
• Design and build AI-driven workflow automations using enterprise orchestration platforms to process data and trigger downstream actions.
• Optimize AI system performance by determining when to use natural language prompts versus custom Python code.
• Evaluate and select the best LLMs and orchestration tools from various vendors to maintain a high-performing AI stack.
• Integrate AI capabilities with the broader CS tech stack, including Salesforce, Gainsight, Snowflake, and other internal data sources.
• Build autonomous agentic applications that complete complex tasks for customer segments with minimal human intervention.
• Establish safety guardrails and monitoring logic for automated systems to ensure reliable performance at scale.
• Identify and implement new AI opportunities to replace manual, repetitive work across the post-sales organization.

What we're looking for

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• 8+ years of professional experience with at least 2+ years focused on AI technologies.
• Proven experience building AI applications with demonstrated results.
• Experience in GTM, ideally within post-sales functions such as Customer Success.
• Strong command of advanced prompt engineering to ensure accurate and reliable model output.
• Experience architecting multi-agent systems optimized for performance, reliability, and scale.
• Working knowledge of Python and experience with enterprise orchestration platforms and LLM platforms.
• Familiarity with the CS tech stack including Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, and Power BI.