Workforce Management Solutions Architect

CVS Health

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
North CarolinaIdahoArkansasTexasGeorgiaHartford, CTMontanaIowaOregonWisconsinWashingtonWoonsocket, RINew YorkDistrict of ColumbiaConnecticutNebraskaRhode IslandKentuckyTennesseeOhioWest VirginiaMassachusettsMarylandSouth CarolinaMissouriUtahArizonaSouth DakotaPennsylvaniaNew HampshireVermontMinnesotaNew MexicoMichiganCaliforniaMaineNorth DakotaKansasNew JerseyIndianaNevadaLouisianaMississippiOklahomaAlabamaVirginiaScottsdale, AZIllinoisFloridaColoradoWyomingDelaware
Salary
$106,605–$284,280 / yr
Employment
Full-time
Posted
2 days ago
Freshness
Confirmed live yesterday
Closes
Nov 16, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $192k
This role $195k
$85k $306k
below market most similar roles pay here above market

This role pays more than 59% of similar roles. Most pay $159,937–$224,337 — the blue band above. At the midpoint, this role pays about $195k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About CVS Health

CVS Health is a leading American healthcare company operating retail pharmacies, pharmacy benefit management services, and a health insurance segment through Aetna, one of the nation''s largest health insurers. Industry: Healthcare & Pharmacy

CVS Health currently has 108 open roles on FindRole.

Listed pay typically runs $106,605–$260,590 across 104 roles with salary data.

Most-posted roles

View all roles at CVS Health

At a glance

TL;DR · Workforce Management Solutions Architect

Workforce Management Solutions Architect - UKG The Workforce Management Solutions Architect - UKG leads the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle, including demand forecasting, staffing plans, and schedule generation. Key responsibilities involve leading discovery workshops, performing fit-gap analyses, and designing forecasting workflows and scheduling patterns like shift templates and optimization constraints. The architect translates business needs into scalable solutions by configuring and customizing vendor applications. Required technical skills include deep expertise in WFM platforms such as Infor, UKG, and Legion, along with experience in Agile environments using Jira. The role solves complex business problems regarding labor standards, arrival patterns, and seasonality, ensuring accurate, auditable, and transparent scheduling designs that support operational outcomes and compliance across the organization.

What you'll do

  • Lead discovery workshops to translate business demand drivers and labor standards into actionable functional requirements.
  • Design forecasting workflows and scheduling patterns including shift templates, rules, and optimization constraints.
  • Configure and customize vendor WFM applications to meet specific business needs and operational requirements.
  • Partner with engineering teams to convert functional designs into technical build plans and integrations.
  • Define reporting and analytics requirements for forecasting accuracy, staffing plans, and schedule adherence.
  • Develop training strategies and enablement materials to drive user adoption of new processes and tools.
  • Provide strategic direction and mentorship to product and shared services teams to ensure scalable solution delivery.

What we're looking for

  • 7+ years of experience delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
  • 7+ years of experience working with WFM scheduling constructs and forecasting concepts.
  • 6+ years of experience configuring, customizing, and debugging WFM solutions.
  • 5+ years of experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, or Legion.
  • 3+ years of experience partnering with SaaS vendors to deliver business outcomes.
  • 3+ years of experience working in Agile environments with experience in change management and vendor negotiation.
  • 3+ years of experience demonstrating excellent communication and stakeholder leadership skills.
  • 2+ years of experience demonstrating analytical problem-solving and decision-making skills.
  • Bachelor’s degree or equivalent combination of education, training, and professional experience.
  • Experience integrating WFM platforms with HR systems (preferred).
  • Experience with emerging technologies like AI in WFM, automation, and digital employee experience platforms (preferred).
  • Reporting/analytics exposure and comfort collaborating with BI teams/tools (preferred).
  • Experience working in large, matrix organizations (preferred).
  • Familiarity with Agile delivery, project governance, and release/change management (preferred).
  • Experience leading WFM strategy and execution during mergers, acquisitions, or divestitures (preferred).

More like this

Similar roles

Business Systems Analyst, Workforce Management

Fidelity Financial Services

Salt Lake City, UT 20 days ago
Systems Analysis Requirements Elicitation APIs Integrations System Design User Stories ACD CRM Analytics Non-functional Requirements Technology Transformation Fit-Gap Analysis
5+ yrs exp

Systems Analyst, CS Workforce Management

Netflix

Remote 52 days ago
Workforce Management (WFM) Generative AI LLMs Prompt Engineering Google Sheets Excel ACD CRM Data Warehouse Calabrio NICE IEX Aspect WFM Verint Teleopti Avaya Genesis Sprinklr User Provisioning
Remote

Senior Software Engineer

Carmax

Richmond, VA +1 13 days ago
UKG Pro WFM Kronos Dell Boomi Google BigQuery APIs Webhooks Workday Change Management Root Cause Analysis Data Hub Event-driven workflows
Hybrid

Workday Integration Architect

HSHS (Hospital Sisters Health System)

Remote (Springfield, IL) 36 days ago
Workday ERP Data Integration System Analysis Workflow Architecture Application Roadmap
5+ yrs exp Remote

Workforce Access Management Senior Manager

Accenture

Albany, NY +41 6 days ago $132,500–$338,300
Identity & Access Management Microsoft Entra ID Okta Ping Identity ForgeRock SAML OAuth 2.0 OpenID Connect WS-Federation MFA FIDO2 WebAuthn Zero Trust Active Directory LDAP SCIM IGA PAM ITDR API Security
10+ yrs exp Hybrid

Manager, Solutions Architect

Nvidia

Remote (CA) 27 days ago
GPU Networking NICs DPUs Switches Software Stacks datacenter operations NPI Solutions Architecture Project Management OEM Integration Product Qualification Roadmap Planning
10+ yrs exp Remote