Video Conferencing Architect

What you'll do

• Define technology standards and design video conferencing room packages to meet business requirements.
• Provide expert operations support for all corporate video conferencing systems across multiple states.
• Manage the design, delivery, and lifecycle of VC endpoints and related technologies.
• Coordinate with third-party installation teams and hardware vendors on new room deliveries and technical decisions.
• Perform root cause analysis on system failures using specialized administration and monitoring tools.
• Implement and support network-based video conferencing solutions from brands like Cisco, Poly, Neat, and QSC.
• Communicate technical information and provide support to end users including C-suite executives.

What we're looking for

• Bachelor's degree in computer science, engineering, or a related technical field is required.
• 10 years of relevant work experience is required.
• Strong knowledge of enterprise-grade video conferencing solutions for MS Teams and Zoom is required.
• Experience implementing and supporting Cisco, Poly, Neat, QSC, and other network-based video conferencing solutions is required.
• Experience analyzing failures using Teams Administration Portal, Poly Lens, Cisco Control Hub, and ThousandEyes is required.
• Experience with Cisco endpoints and ThousandEyes is highly desired.
• Experience and understanding of networking concepts are highly desired.
• Relevant industry or technology certifications such as QSC or MS Teams are preferred.