Technical Engineer, Video Conferencing

HP Inc.

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Austin, TX
Salary
$137,000–$160,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday
Closes
Mar 29, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $176k
This role $148k
$128k most similar roles pay here $225k

This role pays less than 70% of similar roles. Most pay $144,562–$208,425 — the shaded band above. At the midpoint, this role pays about $148k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About HP Inc.

HP Inc. is a global technology company that develops and sells personal computers, printers, and related supplies and services. Its products include laptops, desktops, workstations, and printing solutions for consumers and businesses worldwide.

HP Inc. currently has 92 open roles on FindRole.

Listed pay typically runs $147,050–$216,900 across 79 roles with salary data.

Most-posted roles

View all roles at HP Inc.

At a glance

TL;DR · Technical Engineer, Video Conferencing

As a 3LS Technical Engineer - Video Conferencing, you will join the Engineering Customer Support team to serve as the primary interface for resolving complex customer issues before they reach development teams. You will support Poly’s Video Conferencing Endpoint products, including G7500 and X30/X50 models, by analyzing system logs and troubleshooting network problems. Your daily work involves advocating for customers, reproducing technical bugs, and collaborating with Product Management to plan software fixes. The role requires expertise in Poly and MTRoA products, along with proficiency in network packet captures, advanced configurations, and transport protocols for Teams and Zoom. You will utilize skills in Android, Linux, USB protocols, and Active Directory while managing HTTP, HTTPS, DNS, TCP, and RTP. Technical writing is essential for maintaining administrator guides and field notes regarding video conferencing hardware.

What you'll do

  • Serve as the primary technical interface for managing and resolving complex customer issues.
  • Analyze system logs and network packet captures to troubleshoot video conferencing hardware and software.
  • Collaborate with Product Management to plan software fixes and new features based on field data.
  • Act as a customer advocate by identifying and reporting critical issues from the field.
  • Reproduce technical bugs and drive them to resolution with Development teams.
  • Manage the logistics of delivering software updates and fixes to the customer base.
  • Author and maintain technical support documentation, including administrator guides and field notes.

What we're looking for

  • 6 years of VOIP experience at a T3 level or higher with a 4-year technical degree or 4 years of experience with a Master's degree.
  • 6 years of Videoconferencing experience at a T3 level or higher with a 4-year technical degree or 4 years of experience with a Master's degree.
  • Expert level experience with Poly Video products and MTRoA products.
  • Ability to read and analyze network packet captures and perform basic network administration.
  • Knowledge of advanced network configurations, USB protocols, and HTTP, HTTPS, DNS, TCP, and RTP.
  • Experience administering Microsoft products including Azure AD, Intune, Teams, and product licensing.
  • Experience with Android and Linux based operating systems.
  • Excellent technical writing skills for documentation; basic Teams administration, SIP RFCs, and SIP Call flow knowledge are preferred.

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