AV Tech Support Analyst

What you'll do

• Provide white-glove technical support to employees and guests during high-profile meetings and events.
• Manage and maintain audio-visual technologies including sound mixers and synchronized wireless microphones.
• Test, operate, and troubleshoot video conferencing devices and large display walls.
• Maintain and manage extended reality devices such as Apple Vision Pro and Meta Quest.
• Act as the technical lead during executive meetings to ensure a seamless technology experience.
• Pilot and support emerging technologies for immersive experiences and hybrid collaboration in coordination with global teams.
• Create and update technical documentation for internal systems and processes.

What we're looking for

• High School Diploma or GED.
• Minimum 1 year of experience supporting IT or AV related industries.
• Minimum 1 year of experience working with ITIL software such as ServiceNow or Jira.
• Experience providing support for Windows, Android, and iOS platforms.
• Familiarity with enterprise collaboration platforms like Microsoft Teams, Google Meet, Zoom, and Webex.
• Strong communication skills to interface with non-technical stakeholders and senior leadership.
• Experience in a client-facing or senior executive facing role where professionalism is key (preferred).
• IT or AV related certifications such as CompTIA, CTS, Microsoft, or Cisco (preferred); background in photography (preferred).