This role pays more than
91%
of similar roles. Most pay
$148,454–$213,375
— the shaded band above.
At the midpoint, this role pays about
$300k
versus about
$181k
for comparable roles.
Based on 240 similar postings.
Employer
About TransUnion
TransUnion is a global information and insights company and one of the "Big Three" credit reporting agencies, alongside Equifax and Experian.
TransUnion currently has
10 open roles
on FindRole.
Listed pay typically runs
$142,500–$237,500
across 7 roles with salary data.
Vice President, Global Operations Management & AIOps joins the Global Infrastructure, Engineering & Operations team to lead global technology operations and modernize operational practices. This leader will drive service reliability, incident management, automation, observability, and AI-enabled operations across infrastructure, cloud, network, platform, and regional teams. The role involves establishing a modern global operations strategy, improving service availability through enhanced monitoring and restoration practices, and managing major incident programs including root cause analysis and executive reporting. Key responsibilities include implementing service-based operating models and leading enterprise-wide initiatives in reliability engineering and automation. Required expertise includes IT Operations Management (ITOM), Service Management (ITSM), and experience with observability, telemetry, and event management platforms. The candidate will navigate complex hybrid technology environments to ensure the performance and scalability of critical services while mentoring a high-performing global leadership team focused on operational excellence.
Execute a global operations strategy to improve service reliability and accelerate automation adoption.
Lead major incident and problem management programs including root cause analysis and executive communications.
Drive the adoption of observability, event correlation, and AIOps capabilities to reduce operational noise.
Partner with engineering and infrastructure leaders to implement service-based operating models and standard runbooks.
Develop executive reporting dashboards to provide visibility into service health, risk, and performance metrics.
Lead enterprise-wide initiatives focused on reliability engineering and continuous service improvement.
Build and mentor a high-performing global leadership team focused on accountability and operational excellence.
What we're looking for
15+ years of experience leading large-scale technology operations, infrastructure operations, site reliability engineering, or enterprise operations functions in global organizations.
Experience managing 24x7 operational environments while driving improvements in service reliability and performance.
Proven success leading major incident management, problem management, and service reliability programs across enterprise environments.
Experience implementing operational transformation involving automation, observability, AI-enabled operations, or service management modernization.
Strong leadership experience building and developing global teams with a focus on accountability and excellence.
Deep knowledge of ITOM, ITSM, incident/problem management, and service reliability practices.
Proficiency in observability, monitoring, telemetry, event management, and operational analytics platforms.
Experience with cloud, infrastructure, network operations, and automation/orchestration tools.
Experience implementing AIOps strategies including intelligent alerting and predictive analytics (preferred).
Familiarity with Site Reliability Engineering (SRE) principles and modern service operations frameworks (preferred).
Experience leading enterprise-scale operational transformation across cloud, infrastructure, and platform environments (preferred).
Strong background in executive reporting, performance analytics, and technology service portfolio management (preferred).