below marketmost similar roles pay hereabove market
This role pays more than
75%
of similar roles. Most pay
$142,412–$221,175
— the blue band above.
At the midpoint, this role pays about
$222k
versus about
$182k
for comparable roles.
Based on 240 similar postings.
Employer
About Nationwide
Nationwide is a Fortune 100 insurance and financial services company offering auto, home, life, and commercial insurance along with retirement savings, asset management, and banking products. Industry: Insurance & Financial Services
Nationwide currently has
38 open roles
on FindRole.
Listed pay typically runs
$118,000–$222,000
across 17 roles with salary data.
The AVP, Technology Infrastructure and Operations provides enterprise leadership for critical operational capabilities to ensure the stability and resilience of the technology environment. Reporting to the leader of Technology Operations, this role manages a broad portfolio including 24 x 7 enterprise command center and batch operations, major incident management, workload automation product ownership, and run governance. The position involves establishing strategic direction for operational readiness, observability, and the responsible advancement of artificial intelligence and AIOps capabilities. Key responsibilities include overseeing ServiceNow, CMDB-related processes, and platform strategy while managing financial activities like budgeting and forecasting. Candidates must possess deep knowledge of AIOps concepts, software development practices, and technology lifecycle management. This role solves complex technology challenges by aligning operational priorities with enterprise resiliency and risk reduction across various business units.
Lead enterprise technology operations to ensure the stability, resilience, and continuous advancement of the technology environment.
Manage a portfolio including 24x7 command center operations, batch processing, workload automation, and major incident management.
Provide strategic direction for operational monitoring, escalation, recovery, and service stability to align with business outcomes.
Own the product strategy and lifecycle management for the enterprise workload automation platform.
Drive the evolution of operations tooling, including ServiceNow, observability capabilities, and automation solutions.
Advance practical and responsible AI-enabled operations by formalizing AIOps capabilities and sustainable support models.
Establish governance and operating practices to improve risk management, accountability, and technology execution.
Manage financial activities including budgeting, forecasting, capital spend projections, and cost optimization.
What we're looking for
Minimum of 10 years in technology operations, engineering, service management, infrastructure, platform leadership, or a related discipline.
Significant experience leading enterprise-scale 24x7 operations, command centers, production support, or technology service organizations.
Demonstrated expertise in major incident management, batch operations, workload automation, operational resilience, and IT Service Management.
Strong understanding of artificial intelligence and AIOps concepts to translate them into practical, sustainable, and responsible operational capabilities.
Proven ability in platform or product ownership, vendor management, financial management, and technology strategy.
SQL
MS SQL Server
Oracle
Sybase
Azure
XML
System Development Life Cycle
Observability
Disaster Recovery
Operating Systems
Job Scheduling Software
System Monitoring Software
AI
machine-learning
LLM Gateways
APIs
Distributed Systems
Telemetry
Observability
Kong
MCP
A2A
FinOps
Identity and Authorization
Red Teaming
Drift Detection
Model Lifecycle Management
Policy Engines
Data Architecture