below marketmost similar roles pay hereabove market
This role pays less than
60%
of similar roles. Most pay
$195,000–$263,170
— the blue band above.
At the midpoint, this role pays about
$217k
versus about
$229k
for comparable roles.
Based on 240 similar postings.
Employer
About Visa
Visa Inc. is the world''s largest payment network, enabling digital payments for consumers, merchants, financial institutions, and governments through its global processing network and branded card products. Industry: Payments Technology & Financial Services
Visa currently has
114 open roles
on FindRole.
Listed pay typically runs
$161,950–$259,450
across 110 roles with salary data.
The Director, Major Incident Management leads the global Major Incident Management function, providing enterprise accountability for the global major incident response strategy, operating model, and execution. This leader manages a globally dispersed team responsible for the rapid mitigation and resolution of critical technology incidents impacting products, services, infrastructure, and clients within a 24x7x365 environment. Key responsibilities include executive communications, incident command, operational readiness, and post-incident review governance. The role requires driving operational resilience through automation, advanced analytics, and AI-driven capabilities. Candidates must possess deep knowledge of IT Service Management, Change Management, Problem Management, and Operational Governance. The position focuses on supporting highly available distributed systems, cloud platforms, observability solutions, and monitoring technologies to ensure service restoration and minimize customer impact in a complex, mission-critical technology environment.
Lead the global Major Incident Management organization to resolve critical technology incidents impacting products and infrastructure.
Serve as the senior accountable escalation point for complex, cross-functional production events in a 24x7x365 environment.
Provide executive-level communications, including operational risk assessments and status updates during high-severity incidents.
Define and govern incident management standards, performance metrics, and operational resilience policies.
Establish governance for root cause analysis and ensure lessons learned are translated into measurable operational improvements.
Design and lead enterprise-wide major incident simulations and readiness exercises with crisis management and cybersecurity teams.
Drive the adoption of automation, advanced analytics, and AI-driven capabilities to improve incident detection and response.
Build and mentor a high-performing global team focused on operational excellence and continuous improvement.
What we're looking for
Must have 10+ years of relevant work experience with a Bachelor’s Degree, 7+ years with an Advanced degree, 4+ years with a PhD, or 13+ years of experience.
Must have 12+ years of experience with a Bachelor’s Degree, 8-10 years with an Advanced degree, 6+ years with a PhD, or 13+ years of experience (preferred).
Must have 12+ years of experience in technology operations, infrastructure operations, site reliability engineering, incident management, service management, or related disciplines (preferred).
Must have 5+ years of people leadership experience managing high-performing technical teams (preferred).
Must have proven experience leading the response and recovery of large-scale production incidents (preferred).
Must have experience working in complex, mission-critical, global technology environments (preferred).
Must have deep knowledge of Major Incident Management, ITSM, Change Management, Problem Management, and Operational Governance (preferred).
Must have experience supporting highly available distributed systems with cloud platforms, observability solutions, and SRE principles (preferred).
ITSM
Incident Management
Event Management
Network Operations
Infrastructure Operations
Monitoring
Cloud Platforms
Production Support
Automation
Data Center Operations
Service Management
Incident Response