This role pays less than
84%
of similar roles. Most pay
$170,000–$239,275
— the shaded band above.
At the midpoint, this role pays about
$157k
versus about
$205k
for comparable roles.
Based on 240 similar postings.
Employer
About Citi
Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.
Citi currently has
256 open roles
on FindRole.
Listed pay typically runs
$140,080–$210,120
across 238 roles with salary data.
The UX Product Research and Strategy Lead joins the UX team to drive the strategic direction of human resources applications and systems, focusing on onboarding, benefits, and performance tools. This role involves owning the research program that informs product vision, translating market intelligence and user insights into actionable roadmaps for senior stakeholders. The individual will lead a wide range of methodologies including user interviews, co-creation, journey mapping, usability testing, and surveys to define the experience north star. Key responsibilities include mentoring researchers, defining metrics for benchmarking, and integrating qualitative and quantitative data to improve internal employee tools. Required skills include extensive experience in design thinking, stakeholder management, and proficiency with research tools like UserZoom, UserTesting.com, Dovetail, EnjoyHQ, and Qualtrics. The role addresses the challenge of transforming complex HR processes into seamless digital experiences for employees.
UX Design
User Experience Strategy
Design Systems
User Research
Usability Testing
Journey Mapping
Personas
Interaction Design
Accessibility
Product Development Lifecycle (PDLC)