User Support and Operations Specialist

Booz Allen Hamilton

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Norfolk, VA
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $133k
$89k $174k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $109,100–$156,625.

Based on 240 similar postings.

Employer

About Booz Allen Hamilton

Booz Allen Hamilton is a management and technology consulting firm that provides analytics, digital, engineering, and cybersecurity solutions primarily to U.S. government agencies and commercial clients. Industry: Management & Technology Consulting

Booz Allen Hamilton currently has 1662 open roles on FindRole.

Listed pay typically runs $86,800–$198,000 across 904 roles with salary data.

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At a glance

TL;DR · User Support and Operations Specialist

The User Support and Operations Specialist joins the team to implement functional supports, perform requirements analysis, and provide product demonstrations to increase client satisfaction. This role involves collaborating with R&D divisions to develop innovative solutions for complex problems while mentoring and supervising team members. Key responsibilities include coordinating and delivering training to military service members, civilians, and contractors. The position requires extensive technical expertise in U.S. Navy readiness reporting, including systems like SORTS, DRRS, and NTIMS. Candidates must possess knowledge of the Fleet Response Training Plan and Optimized Fleet Readiness Plan. Core competencies include experience with expeditionary mission partners, data and digital delivery collaboration, and expertise in personnel, equipment, supply, and infrastructure resourcing. A Secret clearance and a Bachelor's degree are required for this role.

What you'll do

  • Perform requirements analysis and product demonstrations to increase client satisfaction.
  • Develop innovative solutions to complex technical problems independently.
  • Mentor and supervise team members within the organization.
  • Coordinate and deliver training to military service members, civilians, and contractors.
  • Collaborate with data and digital delivery teams to iterate and deliver technology solutions.
  • Manage U.S. Navy readiness reporting and resource requirements.
  • Apply knowledge of Fleet Response Training Plans and various Navy readiness reporting systems.

What we're looking for

  • Experience with U.S. Navy readiness reporting as a unit or resource manager.
  • Experience with U.S. Navy expeditionary mission partners, including Naval Construction Forces, Explosive Ordnance Disposal Forces, Maritime Expeditionary Security Forces, or Naval Expeditionary Logistics.
  • Experience performing, coordinating, or delivering training to military service members, civilians, and contractors.
  • Experience collaborating with data and digital delivery teams to deliver technology solutions to military operators, program analysts, and leadership.
  • Knowledge of Personnel, Equipment, Supply, Training, Ordnance, Networks, or Infrastructure resourcing.
  • Knowledge of Fleet Response Training Plan (FRTP), Optimized Fleet Readiness Plan (OFRP), and various Navy readiness reporting systems (preferred).
  • Bachelor's degree.

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