Technology Support Lead

JPMorgan Chase

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Quick summary

Work type: On-site
Location: Bear, DEWilmington, DE
Employment: Full-time
Posted: 59 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $171k

$114k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $142,300–$199,650.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1164 open roles on FindRole.

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At a glance

TL;DR · Technology Support Lead

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As a Technology Support Lead within Corporate-Data Center Services, you will hold a leadership role focused on ensuring the operational stability, availability, and performance of production data centers. You will lead teams of technologists providing end-to-end application and infrastructure service delivery while overseeing daily maintenance to ensure a seamless user experience. Your responsibilities include monitoring production environments for anomalies, managing incident, problem, and change management processes, and communicating solutions to stakeholders during service restoration. The role requires expertise in troubleshooting information technology services within mission-critical, 24x7 data center environments. You will manage both full-time employees and contract staff while balancing daily operations with strategic projects. Required skills include experience in high-availability environments and potential knowledge of general purpose programming languages or automation scripting to support infrastructure operations and site services.

Skills

Incident Management Change Management IT Infrastructure Observability Tools Automation Scripting Service Delivery Site Services Logistics Troubleshooting

What you'll do

Lead teams of technologists providing end-to-end application and infrastructure service delivery.
Ensure operational stability and availability by executing established policies and procedures.
Monitor production environments for anomalies and manage the use of observability tools.
Escalate and communicate technical issues and solutions to business and technology stakeholders.
Manage incident, problem, and change management processes for full-stack systems.
Oversee day-to-day maintenance and troubleshooting of firm systems to ensure a seamless user experience.
Balance daily operational tasks with participation in strategic and project-based initiatives.

What we're looking for

5+ years of experience troubleshooting, resolving, and maintaining information technology services.
Proven experience leading technology support operations in a mission-critical, 24x7 data center environment.
Demonstrated people management experience with full-time employees and contract staff.
Strong incident management and escalation leadership experience in high-availability environments.
Ability to engage directly with customers and senior stakeholders.
Ability to balance day-to-day operational management with strategic and project-based initiatives.
Experience supporting data center exit, consolidation, or transformation initiatives (preferred).
Understanding of IT infrastructure operations, including hands-and-feet support, logistics, and site services (preferred).

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