Technology Support Lead

JPMorgan Chase

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Bear, DEWilmington, DE
Employment: Full-time
Posted: 59 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $171k

$114k most similar roles pay here $232k

This listing doesn't post a salary. Most similar roles pay $142,300–$199,650.

Based on 240 similar postings.

Employer

About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1164 open roles on FindRole.

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At a glance

TL;DR · Technology Support Lead

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As a Technology Support Lead within Corporate - Data Center Services, you will lead a team of engineers dedicated to ensuring the operational stability, availability, and performance of production data centers. You will manage day-to-day maintenance, identify and resolve technical issues, and oversee end-to-end application or infrastructure service delivery. Your responsibilities include monitoring production environments for anomalies using observability tools, managing incident, problem, and change management processes, and communicating solutions to stakeholders during service restorations. The role requires expertise in troubleshooting information technology services within mission-critical, 24x7 data center environments. You will manage both full-time employees and contract staff while balancing operational tasks with strategic projects like data center consolidations. Required skills include experience in high-availability environments and a working knowledge of general purpose programming languages or automation scripting to support infrastructure operations.

Skills

Incident Management Change Management IT Infrastructure Observability Tools Automation Scripting Service Delivery

What you'll do

Manage a team of technologists providing end-to-end application and infrastructure service delivery.
Oversee the day-to-day maintenance of production data center systems to ensure stability and performance.
Monitor production environments for anomalies and drive the use of standard observability tools.
Lead incident, problem, and change management processes for full-stack technology systems.
Escalate and communicate technical issues and solutions to business and technology stakeholders.
Manage both full-time employees and contract staff in a 24x7 mission-critical environment.
Balance daily operational tasks with participation in strategic projects and transformation initiatives.

What we're looking for

5+ years of experience troubleshooting, resolving, and maintaining information technology services.
Proven experience leading technology support operations in a mission-critical, 24x7 data center environment.
Demonstrated people management experience for both full-time employees and contract staff.
Strong incident management and escalation leadership experience in high-availability environments.
Ability to engage directly with customers and senior stakeholders.
Ability to balance day-to-day operational management with strategic and project-based initiatives.
Experience supporting large scale projects such as data center exits, consolidations, or transformation initiatives (preferred).
Working knowledge of general purpose programming languages and/or automation scripting (preferred).

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